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Billing Information
If you think your bill is wrong or if you need more information about a transaction on your bill, write Business Services, 118 College Drive #5133, Hattiesburg, Mississippi 39406-0000.
Write as soon as possible. We must hear from you no later than 60 days after we sent the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
- Your name and Social Security or account number
- The dollar amount of the suspected error
- Describe the error and explain why you believe there is an error
If you need more information, describe the item you are not sure about. We will correct the error or explain why we believe the bill was correct.