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Call
Center Research Laboratory  Welcome
from the DirectorWelcome
to the Call Center Research Laboratory (CCRL) at The University
of Southern Mississippi (Southern Miss). The CCRL was established
in fall 2004 by and reports to the office of the Vice-President
for Research and Economic Development at The University of Southern
Mississippi. Like many other research centers on university campuses
across the United States, the goal of the CCRL is to be a producer
and conduit for high quality academic research for the call center
industry. The CCRL is a unique national asset in that no other university
has such a facility dedicated to the call center industry’s
growth and maturity. Because
the call center industry is new, fragmented and maturing the CCRL
is dedicated to providing the highest quality research on the industry
possible so all industry stakeholders can access national and international
trends. This means that the CCRL will not only produce its own in-house
research, but will also be an active and ready resource when university-based
research is required to examine processes, solve problems, and find
solutions. To
learn more about the CCRL and the services
we provide, please browse our site and check back often to learn
about new projects. If
at anytime you have questions about the CCRL or any project, please
do not hesitate to contact me. Thank you for visiting the Call Center
Research Laboratory at The University of Southern Mississippi. |
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