to Promote Call Center Industry
on Monday, Oct. 11, 2004 | The Hattiesburg American
The University of Southern Mississippi will attempt to position
itself as the leader in resource information and services for
the call center industry when the university hosts the Gulf South
Call Center Conference Oct. 27-28.
The event, which was rescheduled from its original September date
because of Hurricane Ivan, will be held at the Southern Miss Gulf
Park campus in Long Beach.
"Our goal is to not only professionalize, but also to raise
the visibility of this industry and its importance to our global
economy," said David Butler, director of the Southern Miss
International Development doctoral program and an expert on the
call center industry. Butler, the author of "Bottom-Line
Call Center Management: Creating a Culture of Accountability and
Excellent Customer Service," will be the featured speaker
at the conference.
University officials will announce the formation of three entities
at Southern Miss focusing on the call center industry, including
Information Inc., or I2, a Southern Miss Mississippi University
Research Act company, the National Association of Call Centers
and the Call Center Research Laboratory.
"Dr. Butler's efforts have made Southern Miss an invaluable
resource for companies seeking to improve the quality of their
customer service through their call center operations," said
Southern Miss President Shelby Thames. "Dr. Butler's work
in the call center field is a prime example of the cutting-edge
research and development being done in economic development at
Butler said the conference will provide the opportunity to disseminate
research information that has been produced within the university
regarding the competitiveness of locales and regions for call
centers, and the economic development associated with call centers.
"We want to share this information with people in attendance
at the conference, and have them walk away with more information
and to remain or become more competitive in this industry."