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USM
to Promote Call Center Industry
The University of Southern Mississippi will attempt to position
itself as the leader in resource information and services for
the call center industry when the university hosts the Gulf South
Call Center Conference Oct. 27-28.
The event, which was rescheduled from its original September date because of Hurricane Ivan, will be held at the Southern Miss Gulf Park campus in Long Beach. "Our goal is to not only professionalize, but also to raise the visibility of this industry and its importance to our global economy," said David Butler, director of the Southern Miss International Development doctoral program and an expert on the call center industry. Butler, the author of "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service," will be the featured speaker at the conference. University officials will announce the formation of three entities at Southern Miss focusing on the call center industry, including Information Inc., or I2, a Southern Miss Mississippi University Research Act company, the National Association of Call Centers and the Call Center Research Laboratory. "Dr. Butler's efforts have made Southern Miss an invaluable resource for companies seeking to improve the quality of their customer service through their call center operations," said Southern Miss President Shelby Thames. "Dr. Butler's work in the call center field is a prime example of the cutting-edge research and development being done in economic development at Southern Miss." Butler said the conference will provide the opportunity to disseminate research information that has been produced within the university regarding the competitiveness of locales and regions for call centers, and the economic development associated with call centers. "We want to share this information with people in attendance at the conference, and have them walk away with more information and to remain or become more competitive in this industry." |
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