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Call Center Research Lab

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Scientist
Dr. David Butler is the director of the Call Center Research Laboratory at The University of Southern Mississippi.

Call Center Research Laboratory
at Southern Miss: Projects

The Call Center Research Laboratory at The University of Southern Mississippi is a research facility dedicated to working with stakeholders in the dynamic global call center industry utilizing research-based scientific discovery, technology development, and education to produce value-added products and services.

To learn more about this unique facility, click on any of the links above or at left to explore this exciting opportunity.

FEMA_ReportClick on the image at left to access a PDF of a recent Call Center Research Laboratory report titled "Hurricane Katrina and the Federal Eemergency Management Agency Call Centers."