Call
Center Research Laboratory
at Southern Miss: Projects
The
Call Center Research Laboratory at The University of Southern
Mississippi is a research facility dedicated to working with stakeholders
in the dynamic global call center industry utilizing research-based
scientific discovery, technology development, and education to
produce value-added products and services.
To learn more about this unique facility, click on any of the links above or at left to explore this exciting opportunity.
Click on
the image at left to
access a PDF of a recent Call Center Research Laboratory
report titled "Hurricane
Katrina and the Federal Eemergency Management Agency Call
Centers."