Alumni Professional Development Summit Agenda

November 6 - Welcome/Opening Reception, 6. p.m.

November 7 - Half-day, 8:30 a.m.-noon

7:30-8:15 a.m. Registration/Check-in (continental breakfast)   
8:15–8:30 a.m.  Welcome and Announcements   
  Track 1
Track 2

8:30-9:30 a.m.

Although there are many theories of
leadership, how do you frame what
works and what does not? This
session will provide a framework for
understanding how to assess
individuals in order to gage what
type of leadership style will best
work. The session will go through
examples of failures and successes
in order to provide attendees real-life

David Walker, MD, MBA, DFAPA
Chief of Staff at GV (Sonny)
Montgomery VA Medical Center
Jackson, MS Bio

Business Etiquette for Today
In our rapidly expanding global
economy, business people need
to distinguish themselves from
the competition. This session
will provide the tools that give
an advantage in situations
where business may be promoted
or conducted. It will cover
leadership skills that can be
implemented immediately with
confidence and authority

  • How to distinguish yourself
    from the competition
  • How to make an entrance
    and work the room
  • Introducing yourself and
  • How to improve your
    mingling proficiency

The session will be interactive.

Linda Montgomery
Certified Instructor of Protocol
and Etiquette
Hattiesburg, MS Bio

9:30–9:45 a.m.

Break Break
9:45–10:45 a.m.  Leadership Continued

How to Effectively Network
In a fast-paced and
technology-driven society, we
sometimes forget what it means
to effectively network. We are
often given a small window of
opportunity to provide as many
people as possible a small
insight as to who we are.
Combine this with the additional
element of numerous other
individuals sharing the exact
same goals and it becomes easy
to see how we can lose sight of
the actual task at hand: leaving
a permanent, positive impression
of ourselves or our business.
This session aims to provide you
with tips and suggestions on how
to best utilize your time,
environment and personal skills to
successfully meet others and to
not only make a good first
impression, but a lasting one.

Kimberly C. Scherlofsky, DRIUR
External Recruiter
Office of Admissions
Southern Miss Gulf Park Campus
Long Beach, MS Bio

10:45–11 a.m. Break  Break
11 a.m.–noon 

Customer Service: Why are they
making it so hard for me to give
them my money?

Why are businesses making it
so hard for customers to give
them their money? Customers
will drive farther and spend more
money when they feel they are
respected and appreciated. This
session will reveal how good
customer service can create
customer loyalty and increase
revenues. Attendees will gain an
understanding that Value=Perceived
Benefits divided by Cost and
customer service is not only for
employees who interact with external
customers, but it’s about internal
customer service, too. In addition,
attendees will learn that dealing
with difficult customers can benefit
them both personally and

Susan Marquez, BS
Freelance Writer and Entrepreneur
Madison, MS Bio

Social Media Marketing: Is it really

This session will look at social
media marketing and how to use it
effectively without breaking your
marketing budget. It will cover how
to use social media to market your
business no matter the size; how to
utilize paid and free social media
marketing and how to integrate your
social media marketing, email list
and content marketing to increase
profits and customer engagement.

Kimberly Griffin, MS
Sales Director
Jackson Free Press
Jackson, MS Bio