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David L. Butler, Ph.D. |
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David Butler is Director of the Call Center Research Laboratory at The
University of Southern Mississippi as well as the founder and Executive
Director of the not-for-profit National Association of Call Centers. Dr.
Butler has a doctorate in Geography from the University of Cincinnati, a
Masters of Science in Geography from Texas A&M University, and a Bachelor
of Arts from Texas A&M University. Butler also heads up President
of Butler and Associates: A Research Consulting Company. |
 Listen to Dr. Butler's latest radio interview with Mississippi Public Broadcasting [mp3].
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Dr. Butler
has published scores of articles on the call center industry and is author
of the book Bottom-Line Call Center Management that breaks new
ground in call-center literature addressing key skills and techniques in
assessing and implementing effective management practices to maximize the
human and capital resources at the call center manager's disposal. Following
the strategies discussed in the book, Butler works to help call center managers
evaluate their current status, implement cost-effective changes, and measure
results of their changes to ensure a culture of accountability within the
call center at all levels. Butler has been interviewed by CNN and other
national and international news outlets o the subject of call centers.
Butler can be reached by contacting the National Association of Call Centers
at 100 South 22nd Avenue, Hattiesburg, Mississippi, 39401, (601) 447.8300, David.Butler@nationalcallcenters.org.
Click here for a PDF of Dr. Butler's latest CV. |
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