Student Grievance & Appeal Procedures
Southern Miss has in place policies and procedures for those instances when problems happen. As stated in the Student Grievance Policy,
The right of each student to resolve grievances with the university is affirmed, and specific appeal procedures are hereby established to ensure timely and appropriate consideration of each grievance. Student grievances generally originate at the department level, and the resolution of the grievance is sought at the department level. The exceptions to this procedure are the grade review procedure, appeals originating in the student judicial council and the Office of the Dean of Students, and the Family Educational Rights and Privacy Act.
Informal Resolution of a Student Grievance
The first step in dealing with most complaints is generally to discuss the issue with the university faculty or staff individual who is most involved with the issue. Except for the exceptions noted above, if that discussion is not satisfactory, a student should try to discuss the matter with that person’s immediate supervisor (e.g., chair of an academic department, the director of a university service office, etc.). For appropriate contacts, please click here.
Formal Resolution of a Student Grievance
In those instances where an informal process is not applicable or where that the result of that process is unsatisfactory, then the student needs to follow the procedures included in the links below, which require the submission of a written complaint:
Other complaints – Student Complaint Web Portal
Other complaints – See University Grievance Policy.
For details on university policies see the Institutional Policies website.
ADDITIONAL PROCEDURES APPLICABLE TO OUT OF STATE STUDENTS TAKING COURSES ONLINE:
State Agencies: If an issue cannot be resolved internally, students residing outside the state of Mississippi may file a complaint about The University of Southern Mississippi with their State by referring to the list of State Agencies on the U.S. Department of Education website.
Filing a Complaint With our Accrediting Agency: To file a complaint with our accrediting agency – the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) – review the Commission’s complaint policy, procedures, and complaint form.
The SACSCOC contact information is below:
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
1866 Southern Lane Decatur, Georgia 30033-4097
Phone: (404) 679-4500
Fax: (404) 679-4558
Filing a Complaint Related to a MSVCC Course (Mississippi Valley Community College): MSVCC classes are taught through a consortium agreement that Southern Miss has established with the Mississippi Virtual Community College (part of the Mississippi Community College Board). A specific process applies in order to file complaints related to MSVCC courses as detailed on the above-referenced page.
Identifying A Course as a MSVCC Course: Review to find out how to determine if you are taking an MSVCC course.