08.13.12 SOAR Update: Error Message

    There have been sporadic reports of an error message received while trying to get to the log in page for SOAR from this URL: If you experience any issues, please complete the following steps:

    1. Clear cache:
    *Open Internet Explorer.
    *Click on Tools/Internet Options.
    *Click on the General Tab.
    *Click on the Delete button under the Browsing History option.
    *Make sure these are checked:
    Temporary Internet Files
    *Make sure this is NOT checked:
    Preserve Favorites website data
    *Click the Delete button to complete the action. This may take a few seconds to finish.

    When it allows you to proceed, please do the following:
    2. Reset the Internet Explorer settings:
    *Click the Advanced Tab.
    *Click the Reset button toward the bottom for the Reset Internet Explorer’s settings to their default condition option.
    *Wait for it to finish and close the browser.
    *Reopen Internet Explorer and log into SOAR.

    For questions concerning this issue, contact the iTech Help Desk at 601.266.HELP (4357).

    08.12.12 Eagle E-mail Upgrade Information

    The university is in the process of upgrading the latest Exchange e-mail system known as "Eagle E-mail" for faculty and staff. You should not experience any differences at this point other than a pop-upmessage asking you to “allow this website to configure” your email address server settings. Please respond by checking the box, “Don’t ask me about this website again” and clicking “Allow.” If you have any other issues, contact the Help Desk at 601.266.HELP (4357).

    08.02.12 University Presents Eagle Back –Up

    Eagle Back-up, a new service to the university community, will provide users with automatic back-up of the files located in the “My Documents” folder, e-mail and desktop. It will duplicate all files on your computer to a personal, secure location in the University Technology and Data Center. This back-up will occur without any user intervention and is available to all Southern Miss employees who are on Active Directory. In the event of equipment failure or a hard drive crash, your files will be recoverable.

    For more information, please visit Fill out the Request Form to get started at

    07.16.12 Security Announcement: False Emails Regarding Payroll Processing

    Recently, members of the Southern Miss community have received phishing emails regarding payroll processing. This is SPAM. No one from the University will ever ask for personal information. That belongs to the user and should be kept safe.

    Phishing is the practice of attempting to acquire sensitive information such as usernames, passwords and/or financial details by masquerading as a trustworthy entity such as the Help Desk. Phishing is typically accomplished via emails requesting personal information or directing users to a false website or email attachments containing a virus.

    Always verify the sender of an email or the website’s credentials before opening it. If the sender or website cannot be verified, delete the message immediately.

    For further assistance, contact the iTech Help Desk at 601.266.HELP.

    Computer Exchange Program Accepts Requests

    FY13 has begun for the Computer Exchange Program! To request a CEP computer, complete the request form at You can find the CEP request form using the left-hand menu. Follow the navigation by clicking on USM Utilities > USM iTech > Use > CEP Request.

    Are you eligible for the CEP? View Frequently Asked Questions at for answers to this and other questions.