01.16.14 SOAR Downtime Scheduled for Jan. 17
SOAR will be down for updates Saturday, Jan. 17, beginning at 2 a.m. and lasting no later than 5 p.m. Users will not be able to log into SOAR during the time it is down.
If you need to address an issue concerning the outage, contact the iTech Help Desk at 601.266.HELP (4357).
01/14/15 Changes Coming for Eagle Backup
The university is currently moving to a new desktop backup solution. As of February 1, 2015, the existing vendor (Copiun) for Eagle Backup (desktop backup solution) will no longer be supported. If you wish to continue with this service, you must complete the Eagle Backup Request form for accountability purposes.
The current agreement stipulates no charge for 0 – 50GB of data. Charges for exceeding the 50GB quota will apply as follows:
$25/mo > 250GB
***No charges will be assessed without a request and approval from the budget authority on the Eagle Backup Change Request form. Each budget authority receives a monthly detail of backups provisioned and their related charges, if any.***
There will be no migration of current data. Your new backup will be fresh upon installation of the new client and from that date forward will be maintained on a 30-day retention policy.
If you have questions or concerns, please contact the iTech Help Desk at 601.266.4357 firstname.lastname@example.org.
01.08.15 University Resources May Go Offline 9-11 p.m. Today
Resources within the University Data Center - including usm.edu, info.usm.edu, SOAR and the wireless network - may be offline for maintenance from approximately 9 to 11 p.m. today, Thursday, Jan. 8.
12.16.14 iTech Tips to Prepare for the Holiday Break
12.16.14 Important News for Faculty and Staff Email
With the Christmas/New Year break approaching, it is possible your email account will be migrated while the University is closed for the holidays. If you receive a migration notification email on your computer, please, follow the provided migration instructions.
However, if you no longer are able to receive emails on your phone, and therefore cannot read the migration email, please, do the following:
Action for Phone Users:
Go to USM Outlook Web Application (OWA) (https://golden.usm.edu/owa/) and try to log in using your CampusID. If you are redirected as shown in the image below or see attached, you have been migrated and will need to refer to the iTech Microsoft Office 365 Web Page (http://www.usm.edu/itech/microsoft-office-365) for the Migration Process Instructions on how to proceed. Other beneficial instructions are located on the right-side menu from this site.
If you have any issues accessing your email account during the break, call the Help Desk (6-4357); leave a message if no answer and someone will respond to your call.