Announcements

    08.17.2012 - Eagle E-mail Upgrade

    Eagle E-mail (Faculty/Staff E-mail) Upgrade

    Southern Miss is upgrading to the latest available version of “Eagle E-mail” (Exchange 2010 - e-mail and calendaring system) from our current version (2007). This upgrade will provide useful new features as well as enhancements to management of the system. Based on university test results, no impact to users is anticipated except during the move of e-mails from the old to the new system. The log in process and e-mail functions will remain the same as the old version. Go to www.usm.edu/itech/e-mail-and-calendar and click on "Exchange 2007 vs Exchange 2010 Outlook Web Access" for additional information on the upgrade process for Southern Miss.

    During the migration process over the next few weeks, e-mail users will be moved to the new system during the following schedule:

    Starting August 18:
    · Tuesday through Friday – 12:01 a.m. to 6 a.m.*
    · Weekend - Saturday 12:01 a.m. to Monday 6 a.m.*

    *A brief outage may occur if you are using e-mail during this time.

    Helpful Hints

    Please delete any unwanted e-mails and empty the trash folder.

    If you experience any e-mail issues, try restarting your computer. If there are any issues after the restart, contact the Help Desk at helpdesk@usm.edu, 601.266.4357 or enter a Help Desk work order.

    08.13.12 SOAR Update: Error Message

    There have been sporadic reports of an error message received while trying to get to the log in page for SOAR from this URL: https://soar.usm.edu/. If you experience any issues, please complete the following steps:

    1. Clear cache:
    *Open Internet Explorer.
    *Click on Tools/Internet Options.
    *Click on the General Tab.
    *Click on the Delete button under the Browsing History option.
    *Make sure these are checked:
    Temporary Internet Files
    Cookies
    History
    *Make sure this is NOT checked:
    Preserve Favorites website data
    *Click the Delete button to complete the action. This may take a few seconds to finish.

    When it allows you to proceed, please do the following:
    2. Reset the Internet Explorer settings:
    *Click the Advanced Tab.
    *Click the Reset button toward the bottom for the Reset Internet Explorer’s settings to their default condition option.
    *Wait for it to finish and close the browser.
    *Reopen Internet Explorer and log into SOAR.

    For questions concerning this issue, contact the iTech Help Desk at 601.266.HELP (4357).

    08.12.12 Eagle E-mail Upgrade Information

    The university is in the process of upgrading the latest Exchange e-mail system known as "Eagle E-mail" for faculty and staff. You should not experience any differences at this point other than a pop-upmessage asking you to “allow this website to configure” your email address server settings. Please respond by checking the box, “Don’t ask me about this website again” and clicking “Allow.” If you have any other issues, contact the Help Desk at 601.266.HELP (4357).

    08.02.12 University Presents Eagle Back –Up

    Eagle Back-up, a new service to the university community, will provide users with automatic back-up of the files located in the “My Documents” folder, e-mail and desktop. It will duplicate all files on your computer to a personal, secure location in the University Technology and Data Center. This back-up will occur without any user intervention and is available to all Southern Miss employees who are on Active Directory. In the event of equipment failure or a hard drive crash, your files will be recoverable.

    For more information, please visit www.usm.edu/itech/workstation-back. Fill out the Request Form to get started at www.usm.edu/itech/workstation-back-request-form.

    07.16.12 Security Announcement: False Emails Regarding Payroll Processing

    Recently, members of the Southern Miss community have received phishing emails regarding payroll processing. This is SPAM. No one from the University will ever ask for personal information. That belongs to the user and should be kept safe.

    Phishing is the practice of attempting to acquire sensitive information such as usernames, passwords and/or financial details by masquerading as a trustworthy entity such as the Help Desk. Phishing is typically accomplished via emails requesting personal information or directing users to a false website or email attachments containing a virus.

    Always verify the sender of an email or the website’s credentials before opening it. If the sender or website cannot be verified, delete the message immediately.

    For further assistance, contact the iTech Help Desk at 601.266.HELP.