Customer Care

Service Description

Point-of-contact and advocate for students, faculty and staff. Addresses, questions and concerns in an effort to help ensure customer's expectations of service are met. Assist customers of central IT services with navigating the iTech organization to get their issues resolved.

Services Offered

This service is provided as a core service of iTech to students, faculty, staff, guests and vendors of the university.

Eligibility

All Southern Miss employees, students, guests that utilize iTech services and vendors that provide services to iTech.

To request service

Requests are reported and tracked by entering a Help Desk work order.

Availability

Normal business hours: 8 a.m. - 5 p.m., Monday through Friday

Help Desk Assistance

Walk-In Traffic:
Monday - Friday: 8 a.m. - 5 p.m.

Phone Hours:
Monday - Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.

For problems or issues, contact

Help Desk

Located in Cook LIbrary 103

Phone number: 601.266.HELP (4357)

Enter a Help Desk work order.

Related charges

Cost is dependent upon service type and may vary.

Service Owner

Jeff May