Faculty and Staff Telephone Services

SNR Extensions  (Additional cost associated with this feature)

Long Distance

Conference Calls (Additional cost associated with this feature)

Telephone Prices

Cisco VoIP Phone Add-ons (Additional cost associated with these items)

Hunt Groups (Additional cost may be associated with this feature)

Telephone Replacement Parts (Additional cost associated with these items)

Call Transfer

Hold

Voicemail

Call Pickup

Call Waiting

Call Forwarding - Busy

Call Forwarding - All Calls

Busy/No Answer Calls

Send All Calls to Voicemail

Last Number Dialed

Departmental Telephone Monthly Statement

Credit and Refund Policy

SNR Extensions

Get connected wherever you are. Instead of being tied to your desk waiting for a call, "Single Number Reach" offers you the freedom to work anywhere, anytime, using your cell phone. The following is available with this service:

  • Calls to your office phone number will be forwarded to your cell phone.
  • Calls in progress can be forwarded to your cell phone allowing you to stay on the move and receive work-related calls wherever you are and on your schedule.

When you can't respond to a call, voicemail on your cell phone will pick up your messages.

Single Number Reach works with local wireless/cellular service providers. Your existing cellular service charges will apply to calls received using the Single Number Reach service.

Effective July 1, 2011, the cost is $7 a month, with a required one time $45 non-refundable installation fee.

For more information or to request this service, send an email to itbilling@usm.edu.

 

Long Distance

Faculty/Staff Long Distance
iTech offers long distance for departmental business use and personal use for employees. To get a long distance code, you must submit one of the following requests:

Long Distance Services Online Payments

How to Make Long Distance Phone Calls From Campus Using Analog, Digital and/or IP Telephones

Placing a Long Distance Call On-Campus
An official Southern Miss long distance code is required and calls must be dialed as follows: Dial 9, then listen for dial tone.

  • Dial 1 + Area Code + 7-digital telephone number + long distance code (Prompt for long distance code is three short beeps)
  • Telephone must be hung up for at least five seconds between all long distance calls. Otherwise, the phone line may stay open, and you will continue to be charged.

Placing a Long Distance Call Off-Campus
To place a long distance call using your long distance code when you are off campus, calls must be dialed as follows:

  • Dial 601.264.6072, then listen for the dial tone.
  • Dial 9, then listen for the dial tone.
  • Dial 1 + Area code + 7-digital telephone number + long distance code (Prompt for long distance code is three short beeps)

Note: Prior to leaving Southern Miss permanently or leaving for a semester, you must pay your bill in full.


Conference Calls

The following are links to the forms that must be filled out in order to make conference calls.

Make a Conference Call

  • IP Telephone Conference Call
    The following instructions are for making a conference call (up to 6 callers)
    • While on a call, select the "Conference" (Confrn) softkey.
    • Dial the participant you want to add to the conference.
    • Once the participant answers, press "Conference" (Confrn) softkey again to add the participant to the conference.
    • If the participant does not answer or you decided not to add the participant to the call, press "EndCall" softkey and the select the "Resume" softkey to return to the call or conference.
    • Repeat steps 1 - 3 to add additional participants.
    • You can review conference participants during the conference by pressing the "Conference List" (ConfList) softkey. To remove a conference participant, highlight the participant and press the "Remove" softkey.
  • Digital Telephone Conference Call
    • To add someone into a conference, press the "Conference" button, dial the number of the desired attendee and repeat until all parties are joined. You may have up to six people in a conference, including the originator.
  • Analog Telephone Conference Call  
    • Conference Calls - Up to 3 Callers
    • To add a third party to a call, press or flash the switchhook. You will hear recall dial tone - The present call is put on hold.
    • Dial the number of the third party. You can privately discuss the call with the third party at this time. If there is no answer or the line is busy, presstwice or flash the switchhook twice to return to the original party.
    • Press or flash the switchhook. - All parties are now connected.
    • Announce the call.
    • To drop the third party, pressor flash the switchhook. You remain connected to the original party, and the third party call is dropped.

Telephone Prices

New Installs

Avaya 2410
Avaya 2410
Multi-line digital telephone with speakerphone
$43 per month
IP 7945G
IP 7945G
Multi-line VoIP telephone with speakerphone
$43 per month

**Not available in all buildings

 8961G

IP 8961G

Premium Multi-line VoIP telephone with speakerphone
$45 per month 

**Not available in all buildings

9951G

IP 9951G

Executive Multi-line VoIP telephone with speakerphone
$55 per month 

**Not available in all buildings

 
Analog Line
Analog for fax, modem, credit card
$28 per month 

Note: Previous Models - No longer available for new installs

Note: All billing disputes must be filed within 60 days. (See Credit and Refund Policy)


Cisco VoIP Phone Add-ons


 Side car Side car (available on 8961 and 9951)
Camera Camera (only available on 9951) 
 Plantronics Headset

Plantronics Headset (available on any Cisco model) 

  • May be purchased on your department p-card.
  • Requires a work order to enable this feature on your Cisco IP Phone. (see Section 1 on how to enter a work order)
  • Are not supported by iTech.

Pricing is based on iTech’s discounted manufacturer cost at the time of purchase.

For more information or to request this service, send an email to itbilling@usm.edu.

 

Hunt Groups

A hunt group is a feature that allows a user to call a single number and be directed to an available agent.

  • Basic Hunt groups - cannot queue calls if individuals are unavailable to take the call. They can forward the call onto a voicemail box.
  • Advanced Hunt groups - can queue the call if individuals are logged in but on another call.

 

Pricing for Hunt Groups, effective July 1, 2014

  • Monthly fee - Up to $6 / line depending on functionality and features required for these services
  • One-time fee - Either $45/line or $225/line depending on functionality and features required for these services

For more information or to request this service, send an email to itbilling@usm.edu.

 

Telephone Replacement Parts 

Effective July 1, 2014, iTech will begin charging for the following replacement parts.

  • Handsets
  • Phone cords

Pricing is based on iTech’s discounted manufacturer cost at the time of replacement.

For more information or to request replacement parts, send an email to itbilling@usm.edu.

 

Call Transfer

Make a Call Transfer

  • IP Telephone Call Transfer
    • While on a call, select the "Transfer" softkey. The call goes on hold, and you get a dial tone.
    • Dial the extension you want to transfer the call to.
    • When the extension begins to ring, press the "Transfer" soft key again or hang up to complete the transfer. This is called a blind transfer.
    • To speak to the person before transferring the call, wait until the user answers, give them a brief description of the call you are transferring and then press the "Transfer" soft key. This is called a full-consult transfer.
    • If the user does not want to take the call or is unavailable, press "EndCall" softkey and the press "Resume" softkey to retrieve the call you were trying to transfer.
  • Digital Telephone Call Transfer
    • To transfer on a digital set, simply push the transfer button and the number you wish to transfer, wait to announce the caller and press the transfer button again to complete the transfer.
  • Analog Telephone Call Transfer
    1. Press or flash the switch book. [recall dial tone]
      The present call is put on hold.
    2. Dial the number to which the call is to be transferred. [ringback tone]
    3. Remain on the line and announce the call; if the number dialed is busy or not answered, press twice or flash the switch hook twice to return to the held call.
      Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.
    4. Hang up. The transfer is completed.

Hold

Place a Call on Hold

  • Hold on IP Telephone
    To place a call on hold, simply press the "Hold" softkey button on your IP phone. The call will remain on hold until you press "Resume" soft key or the call is disconnected.
  • Hold on Digital Telephone
    To place a call on hold, simply press the "Hold" button on your digital set. This call will remain on hold until you press hold again or the call is disconnected.
  • Hold on Analog Telephone
    • To put a call on hold
      1. Pressor flash the switchhook. [recall dial tone]
      2. Dial the Hold code *4. [dial tone]
        Note: Do not hang up; however, if you do, held call sends a three-burst priority ring. Lift handset to be reconnected to held call.
    • To return a held call
      1. Hang up, receive a three-burst priority ring, and lift the handset.
    • To put the first call on hold and place the second call
      1. Pressor flash the switchhook. [recall dial tone]
      2. Dial the Hold code *4. [dial tone] The first call is put on hold.
      3. Dial the second call (or another feature).
        Note: If you hang up, the first call sends a three-burst priority ring.
    • To put the second call on hold and return to the first call
      1. Pressor flash the switchhook. [recall dial tone]
      2. Dial the Hold code *4. The second call is put on hold, and the first call is reconnected.
        Note: If you hang up, the second call sends a three-burst priority ring.
    • To complete the second call and return to the first call
      1. After the second call is completed, hang up, receive a three-burst priority ring, and lift the handset. The first call is reconnected.

Voicemail

  • Voicemail
    You can record voice messages in advance and send them to the mailboxes of other users without actually calling their telephones. Other users also can record and send voice messages directly to your mailbox. When convenient, you can access your mailbox to get those messages.
  • Call Answering
    The system answers calls when you can not. Callers may then leave messages in your "mailbox." Later, you can access your mailbox to get those messages.
  • Call Your Mailbox
    Your mailbox stores incoming voice or fax, headers and outgoing voice. Your mailbox stores messages by their status.
  • How to Set an Out of Office Message
  • Manual Dialing Instructions
    1. Dial 601 266 6002
    2. At the greeting press the * (star) key
    3. A prompt will ask for an ID which is the 5 digit extension followed by the # (pound) key.
    4. A prompt ask for the password. 

Call Pickup

  • IP Telephone
    • This feature is by request only. It allows you to answer another phone through your phone, if no one is available to answer.
    • To answer a call for a member of your pickup group, when your telephone is idle, press the "PickUp" soft key.
  • Digital Telephone
    • To answer a call for a member of your pickup group when your telephone is idle. Diall the "Call Pickup" code 7. You are connected to a ringing call.
    • To pick up a call while you are on another call on a digital set, simply put current call on hold, open line 2 and press *7.
  • Analog Telephone
    This feature is by request only. It allows you to answer another phone through your phone, if no one is available to answer.
    • To answer a call to a member of your pickup group when your telephone is idle, dial the "Call Pickup" code *7. You are connected to a ringing call.
    • To pick up a call while you are on another call on a digital set, simply put current call on hold, open line 2 and press *7.
    • To pick up a call while you are active on another call on an analog phone:
      1. Pressor flash the switch hook. [recall dial tone]
      2. Dial the "Hold" code *4. [dial tone] The present call is put on hold.
      3. Dial the "Call Pickup" code *7. You are connected to the call.
      To return to held call
      1. Complete the present call and hang up. The held call sends a 3-burst priority ring.
      2. Lift the handset. You are connected to the held call.

Call Waiting

  • IP Telephone
    • When you hear call waiting beep and see a new call on your phone, select the "Answer" soft key. Your current call will be placed on hold.
  • Digital Telephone
    • When you hear call waiting beep and see a new call on your phone, select the "Answer" softkey. Your current call will be placed on hold automatically.
  • Analog Telephone
    • To answer a call waiting tone, complete the present call and hang up.
    • Receive ringing from waiting call.
    • Pick up and answer.

    • To answer a call waiting tone, put the present call on hold by pressingor flash the switchhook. [recall dial tone] The present call is put on hold.
    • Dial the "Hold" code *4. You are connected to the waiting call.
    • To return to a held call, complete the present call and hang up. The held call sends a three-burst priority ring.
    • The held call sends a three-burst priority ring. Lift the handset. You are connected to the held call.

Call Forwarding - Busy

  • IP Telephones
    Set by system administrator. By default it goes to the user's voicemail.
  • Digital & Analog Telephones
    1. Dial the "Call Forward" code *3. [dial tone]
    2. Dial the extension or number where calls will be sent. [confirmation tone] Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
    3. Hang up. Note: If you are still by your telephone, you may hear a ring-ping tone as each call is forwarded.

    To cancel call forwarding:
    1. Dial the "Call Forward Cancel" code #2. [confirmation tone] Your calls will ring at your own telephone again.

Call Forwarding - All Calls

  • IP Telephone
    To temporarily redirect ALL calls to an extension or outside number of your choice:
    • Press the "Call Forward All" (CfwdALL) soft key. [quick single beep]
    • Message "Forwarded to _ _ _ _" and forwarding icon in top right corner is displayed. Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).

    To cancel call forwarding
    • Press the "Call Forward All" (CfwdALL) softkey. [quick single beep]
    • Message "Forwarded to _ _ _ _" and forwarding icon in top right corner is removed. Your calls will ring at your campus telephone again.
  • Digital & Analog Telephones
    To temporarily redirect ALL calls to an extension or outside number of your choice.
    1. Dial the "Call Forward" code *2. [dial tone]
    2. Dial the extension or number where calls will be sent. [confirmation tone] Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
    3. Hang up. Note: If you are near your telephone while it is forwarded, you may hear a ring-ping tone as each call is forwarded.

    To cancel call forwarding
    1. Dial the "Call Forward Cancel" code #2. [confirmation tone] Your calls will ring at your campus telephone again.

Busy/No Answer Calls

Set by system administrator. By default it goes to the user's voicemail.

 

Send All Calls to Voicemail

  • IP Telephone
    Allows you to send all calls directly to voicemail.
    • Press the "Call Forward All" (CfwdALL) softkey. [quick single beep]
    • Press |messages| button.
    • Message "Forwarded to voicemail" and forwarding icon in top right corner is displayed.

    To cancel "Send All Calls" to Voicemail
    • Press the "Call Forward All" (CfwdALL) softkey. [quick single beep]
    • Message "Forwarded to voicemail" and forwarding icon in top right corner is removed.
  • Digital & Analog Telephones
    Allows you to send all calls directly to voicemail without having to wait the standard 4 rings.
    To send all incoming calls (except for automatic callback) immediately to voicemail.
    1. Dial the "Send All Calls" code *1. [confirmation tone]
    2. Hang up. Note: You may hear a ring-ping tone from your telephone as each call is sent to coverage.

    To cancel "Send All Calls"
    1. Dial the "Send All Calls Cancel" code #1. [confirmation tone] Your calls will ring at your campus telephone again.

Last Number Dialed

To dial the last number called, press the "Redial" softkey or press *9.

 

Departmental Telephone Monthly Statement

Monthly statement for telephone services billing to a department.

To obtain access to view a monthly statement, please send your request to itbilling@usm.edu. Please include your employee ID number and the budget string(s) you need access to view.