Policies

These service policies are intended to guide customers and to help our customers understand their rights and responsibilites. These polices apply only to services offered by iTech. For more information, please visit Acceptable Use Policies or Security Policies by selecting Infosec > Infosec Policies.

Credit and Refund Policy

Please read your statement carefully. Billing errors should be reported immediately to our Billing Department via e-mail, itbilling@usm.edu. iTech assumes that charges are deemed correct if errors are not reported within 60 days of the date the statement was generated. NO refunds or credits will be issued for incorrect fees, which are not reported within the 60 day window allowed.

Southern Miss Faculty/Staff Personal Long Distance codes and Blackberry Licenses

If payment is not received within 60 days of the payment due date, outstanding payment will be payroll deducted and the services will be terminated.

External Long Distance Codes and Wireless Services

If payment is not received within 60 days of the payment due date, service(s) will be terminated.

Southern Miss Faculty/Staff Long Distance Codes (Departmental/Personal)

Long distance codes that have not been used for 1 year will be turned off.

Vendors, Affiliates, Contractors and Guests

Vendors, affiliates, contractors and guests requesting a long distance code(s) must provide payment within 60 days or service(s) will be terminated.

Southern Miss Faculty/Staff Voice Service(s)

When a faculty/staff member leaves the university, the department will be notified via e-mail that the voice service(s) are being moved to the department and billed monthly at the prevailing rate. Existing voicemails will be deleted, and the service will be reset under the department. Departments will not be allowed to check prior voicemail messages of a former employee without written consent from the former employee. To avoid additional monthly charges, send an e-mail to itbilling@usm.edu, and services will be deactivated within five (5) business days of notification.

Voicemail password unlocks or resets will only be provided for the owner of that voicemail box. Should there be need to unlock or reset another individual's voicemail, written approval from the owner is required. This includes voicemail boxes assigned directly to administrative assistants.

Voicemail messages resulting from a Hunt Group will collectively belong to individuals within that group.

Unless the department can provide documentation that an individual was informed that their line would be monitored, approval from the said individual(s) is required before a busy indicator line can be set up.

Southern Miss RA Voice Service(s)

Southern Miss Resident Assistant (RA) Voice Service(s)

RA phone lines and voicemail boxes belong to Residence Life, not the RA. Thus Residence Life has full rights to resetting, adding, deleting and reviewing of the voicemail.

Web Accounts

When a department or organization wishes to make a presence on the Internet, the first step is to have space to install their site. The University of Southern Mississippi iTech provides this space in the form of an account on the University Web server (www.usm.edu).

Access to accounts

Access to the university Web accounts on the www.usm.edu domain is restricted to University of Southern Mississippi departments and organizations. Personal Web space for students, staff, and faculty is available through the general web server. Students, staff, and faculty who want to set up personal Web space should contact the iTech Customer Services Office to get their Ocean password.

  • The departmental/organizational account is normally accessed via a browswer with the URL (Web address) of http://www.usm.edu/(department_or_organization_name) and will display the pages that the department or organization puts on the server.
  • Access to e-mail on the server is performed by an e-mail client.
  • Transfering files to or from the server requires setting up a secure ftp tunnel through a combination of an SSH (Secure SHell) program and an FTP (File Transfer Protocol) program. Instructions for achieving the transfer of files is found in the "How Do I...?" section, where both programs (PuTTY for SSH and WS_FTP for FTP) can be downloaded to a client's computer desktop.

Departmental servers that wish to have a DNS name (such as www.basketweaving.usm.edu) are separate from regular departmental and organizational Web accounts. Those servers will need to be registered with the iTech Security Administrator to ensure that the USM networks remain secure and free from possible exploitation by hackers.

To acquire an organizational or departmental account on the www.usm.edu domain server, an application should be filled out and submitted to the administrator of Web account creation. To acquire a DNS name for a departmental server, applicants should contact the Network Team in the Technology Infrastructure Unit for details.

Web address policy

Most organizational and departmental accounts will have a Web address (URL) similar to www.usm.edu/basketweaving or whatever is appropriate for the account; it may be appropriate to have a Web address that ends in .org (such as www.basketweaving.org) although certain restrictions apply. However, the use of a .org address will mean that the client cannot use the SSL (Secure Socket Layer) authentication for secure forms unless they purchase the software. Clients wanting SSL authentication should contact the Security Administrator, via the Help Desk at 601.266.HELP (4357), for details on how to use the existing one or how to purchase their own if they are going to use a .org URL. An account on the www.usm.edu server will never have an address such as www.basketweaving.usm.edu; addresses such as this are reserved only for those departments that have their own servers.

Username conventions

Usernames for each departmental/organizational account will be created at the discretion of the administrator who creates the Web accounts. Eventually, departmental/organizational accounts will not have a username, and users of the accounts will log in with their w-EmplID.

E-mail policy

E-mail addresses for departmental and organizational accounts must be unique; addresses currently in use cannot be used for those accounts. Additionally, it will no longer be required for Web accounts to have an associated e-mail account. Also, any departmental/organizational e-mail accounts requested will be listservs, and any mail sent to these e-mail accounts, such as basket.weaving@usm.edu will be forwarded to personal e-mail addresses for persons in each department or organization authorized to receive such e-mails.

Web content policy

Web page content on University servers are expected to reflect a positive image of the University and must conform with the University of Southern Mississippi Computer Use Policies. Additionally, all content on these accounts must be approved by the USM Marketing and Public Relations Department. Departmental/organizational Web sites not following the Marketing and Public Relations Guidelines will probably not be appoved for publication on the Web.

To request an account, please click here.

ListServs

Mailman is a listserv software that resides on the Southern Miss e-mail server (mail.usm.edu). The purpose of Mailman at Southern Miss is two-fold: 1) to facilitate the dissemination of information to eligible members and affiliates of the University via e-mail lists, and 2) to act as departmental and organizational e-mail addresses, with e-mails sent to these addresses directed to the appropriate individuals responsible for receiving these e-mails. Listserv services are available to current faculty, staff, student organizations, and University departments. Student organizations MUST request a listserv through the staff or faculty advisor. Students may not own these listservs, although they may be co-owners along with the appropriate staff or faculty member.

Requesting a listserv

To request a listserv, an application must be filled out here. Listservs access information can be picked up from the iTech Help Desk in the Cook Library, room 209 or by calling 601.266.HELP (4357). Questions/comments can be directed to mailman-owner@usm.edu.

Privileges

Owning a listserv at Southern Miss is a privilege that iTech makes available to staff and faculty members. The iTech Listserv Administrator and the iTech Security Administrator reserve the right to refuse the creation of a listserv if it does not meet valid criteria or if it violates The University of Southern Mississippi Security Policy. Furthermore, the Listserv Administrator and the Security Administrator may revoke the usage of a listserv for violation of policy.

Renewal

Listservs must be renewed on a yearly basis in order to remain current and to keep our server clean.

Rights

All University faculty and staff have the right to request a listserv and to request support if problems develop. Listowners also have the right to determine who will and who will not be included on a list.

Responsibilities

Listserv owners, by virtue of requesting and being granted a listserv, have the following responsibilities:

  1. Check e-mail on a regular basis to prevent going over quota and thereby causing bounced e-mails to a full mailbox;
  2. Learn how to manage the list with the Web interface that Mailman provides for each list;
  3. Provide instructions to list members on how to unsubscribe from a list, or if members are not allowed to unsubscribe (ie, a classroom list), to ensure that the members of the list understand that subscribing to the list is not an option;
  4. Respond promptly and courteously to questions from list subscribers and remove them from the list if necessary and reasonable;
  5. Correct subscriptions made in error (malformed e-mail addresses, mistaken e-mail addresses, etc.);
  6. Respond to error messages, such as bounces, non-member submissions (if applicable), and other errors that may arise;
  7. Respond to inquiries or requests from the iTech Listserv Administrator;
    List owners should use the list responsibly. The lists should not be used to send unsolicited e-mails (spam) that are not directly related to the stated purpose of the list. Using a listserv in this manner may constitute revocation of listserv privileges. List owners should ensure their lists are used responsibly.