iTech Current Projects

Project Overview: This upgrade will focus on the core operating systems inside USM telephone systems. Avaya will migrate all greetings, voice mail boxes and auto attendants.  This system will offer users a variety of interfaces for checking their voice mail. The project will also focus on replacement of all the telephone cabinets and power systems. 

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Project Overview:The project will implement a support solution for a web-based tool which includes a chat feature, toll free number, and online knowledge base through which faculty and students can use the Blackboard application and obtain continuous support. At present the Blackboard application is not supported after normal Help Desk business hours. This project will provide Blackboard users 24/7/365 support.

• Extending the current USM Network Design & Architecture (Wired & Wireless)
• Extending the Logical Addressing and Physical Hardware (using existing equipment when possible)
• Implementing a robust Security Model (manageability and secure User Policies)

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Center for Spectator Sports Security Management (CSSSM) Membership Web Site - 039
Project contact: Bonnie.Shaw@usm.edu

Project Overview:The University of Southern Mississippi has been awarded a $3.5 million grant by the U.S. Department of Homeland Security to establish a Center for Spectator Sports Security Management (CSSSM).  The purpose of this world-wide, interdisciplinary center is to provide research, development, training, and certification for sports managers and security personnel conducting sporting events and outreach programs. 

As part of the initiative, the CSSSM plans to establish a professional membership to enhance collaboration for sports professionals interested in security related issues.  An opportunity exists to create an interactive web community for CSSSM members only that can provide the University of Southern Mississippi a platform to influence the collegiate and professional sports industry as whole.  Therefore, a reliable and collaborative design is vital to USM’s Sports Security Management Leadership endeavor.

Project Overview: Address data entry must follow a USPS described format.  This project will implement software to verify and standardize addresses. This will help decrease and eliminate the number of incorrect addresses in PeopleSoft and returned mail.

Project Overview: In normal circumstances, when a member leaves the University, their use of University of Southern Mississippi @usm.edu e-mail is discontinued.  Implementing an e-mail system for students, undergraduates, graduates, retirees, alumni, and professional students will provide them with an @usm.edu e-mail address for life.  They will also be able to take advantage of a Web-based calendar which enables students to see when their friends and classmates are available and to schedule appointments.

Identity Management - Active Directory - 330
Project contact: Paul.Brayfield@usm.edu

Project Overview: Southern Miss needs a centralized Identity management system to control access to all the disparate systems on the university network. The current issue is when someone is hired or terminated, the different system administrators have to add/remove the person from their system/application. The goal with this system is to be able to add, remove and/or modify a users access to all systems from one place.

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Project Overview: Project Overview:The University of Southern Mississippi International Programs Department is in dire need of a study abroad management system which will allow them to leverage an easy-to-use, web-based system to manage student applications, information, and time-sensitive deadlines. The needed solution will also allow students to complete online applications, to research programs and providers, to print course approval forms, and to track progress on all applications required by the International Programs Office.

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Project Overview:University members are frequently unaware of services iTech offers. They have no efficient way to search iTech services online. Existing communication methods to inform users of iTech Services are limited.

Outbound communication methods such as publications, phone, email, and a non-interactive web can be improved upon, but would provide minimal overall resolution to the problem.  These methods would push more information than required out to customers without regard to their needs.  Inbound communication methods such as phone, email, and Help Desk are purely reactive and do not provide the users with information prior to contact.

An interactive solution is needed.  This project addresses the issue by providing an interactive, web-based iTech Services Catalog.  Users will have a one-stop shop to find applicable iTech services and fees prior to making a decision.  After they observe iTech Service offerings proactively, they can make an informed decision.  The services catalog will provide a mechanism to place work orders and check on their status.

Project Overview: The IT Transformation Project objective is to align the iTech organization with the University’s strategic goals. All operational and project work that is being done will be prioritized to help identify which projects are strategic.

As part of this alignment, training, and process work will be done with the planning and project approval process. Another objective is to develop training that will promote professional growth for iTech staff on various subjects.   

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Project Overview: The goal of this project is to implement an integrated Point of Sale System and to replace the current Sequoia server which has reached end of life.

The Photo Service needs a robust and reliable Point of Sale system to handle their everyday processing requirements. The system shall have the ability to interface with the University’s existing PeopleSoft database. The new system will be able to read Student/Department ID cards to allow credit processing to their accounts.

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Project Overview: Southern Miss’ web presence gives the world a window into the university and supports the University’s internal processes.  The demand on University web sites increases proportionally with growing web awareness and user expectations.  With increased demands, it is paramount for website information to be accurate, secure, and up-to-date. 

This project is to provide Southern Miss with an integrated web presence that provides a seamless flow of interdepartmental data on the World Wide Web.  This project addresses the opportunity to provide the best website experience for our students, faculty, staff, and world community.

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Project Overview:Currently, parking citations are either generated by the Parking Management handheld ticket writer or are hand written. Parking Management personnel enter citations manually into the system by citation number, date, vehicle description, and license plate number. Payments are entered in much the same way. The project will automate these manual processes for the Parking Management Office.