Server Hosting and Support

Service Description

Server hosting, server support and server administration services are available in The University Technology and Data Center (UTDC).

 

Services Offered

You may choose between rack space only or fully managed hardware and operating system. Server hosting is physically "housing" a server in the UTDC. Server support includes server procurement, server installation and storage solutions. Server administration includes security patching, maintenance, monitoring and backup and recovery services. The UTDC supports Windows and Linux environments and, if needed, application, Web and database support may also be purchased.

Limitations for rack space only:

  • Hardware not fitting standard rack dimensions - no tower style servers

Limitations for fully managed:

  • Non-standard hardware, operating system or supported packages
  • Non-standard or undocumented devices or databases

 

Eligibility

All active university employees are eligible.

 

To request service

Requests are reported and tracked by entering a Help Desk work order.

 

Availability

Normal business hours: 8 a.m. - 5 p.m., Monday through Friday

After hours support as per Service Level Agreement (SLA)

Help Desk Assistance

Walk-In Traffic:
Monday - Friday: 8 a.m. - 5 p.m.

Phone Hours:


Monday - Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.

 

For problems or issues, contact

Help Desk

Located in Cook Library 103

Phone number: 601.266.HELP (4357)

Enter a Help Desk work order.

 

For further information

E-mail Data Center Hosting.

Server Memorandum of Agreement (MOA) (7-page PDF)

 

Related charges

Cost is dependent upon service type(s) and may vary.

 

Service Owner

Keith Hill