Service Description

Provides operational support for the university's Enterprise Resource Planning (ERP) systems, SOAR (Southern's On-line Accessible Records) and SOARFIN (Southern's On-line Accessible Records-Financials for financial administration and reporting).


Services Offered

This includes upgrades, patches, software development, testing, data extraction, data import, maintenance and modification and integration with external applications. Provide application support, database server and Web server support and database and application upgrade/patch support.



Students, faculty, staff, administration, departments, affiliates and others are eligible.


To request service

Development requests are reported and tracked via the SOAR Software Development Request (SDR) process. This is accessible by signing into SOAR and navigating to Home > USM Utilities > USM Software Dev Request > Use > SDR Request.



Normal business hours: 8 a.m. - 5 p.m., Monday through Friday


For problems or issues, contact

For SOAR and SOARFIN problems or issues, enter a Help Desk work order and identify the type of problem/request as SOAR or SOARFIN.


Related charges

Cost is dependent upon service type and may vary.


Service Owner

Richard Craig