Student Telephone Services Information

Student Services

Residence Hall Telephone Services (included in housing rate)

  • Student phone service is included in the housing rate and includes the following features: area calling, auto callback, call transfer (on campus only), call waiting, conference calls, hold, voicemail, call forwarding/cancel, redial, caller id and send all calls to voicemail.
  • Students must contact the Help Desk to activate telephone services in Residence Halls.
  • iTech will provide the service. Student must provide the phone (except at Century Park).
  • Students requesting caller id must have caller id capable phone or adapter.
  • Activation will occur within three (3) business days of the request. Phones will be deactivated after graduation occurs for each semester.
    • Note: 3-day policy excludes Century Park.
    • No disconnect fees apply
    • $30 relocation fee will be required if changes are made after the phone has been activated. This fee is NON-refundable.

Should you have any problems contact the Help Desk.
Located in Cook Library 209
Phone Number: 601.266.HELP (4357)

Walk-In Traffic:
Monday- Friday: 8 a.m.- 5 p.m.

Phone Hours:
Monday- Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.

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Resident Hall User Guide

Placing a Call

When calling an on campus number all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You will have access to call locally within a 55 mile radius of Hattiesburg.

Call Forwarding All and Call Forwarding Cancel

To temporarily redirect ALL calls to an extension or outside number of your choice

  1. Dial the Call Forward code *2.
    [dial tone]
  2. Dial the extension or number where calls will be sent.
    [confirmation tone]
    Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
  3. Hang up.
    Note: If you are still by your telephone, you may hear a ring-ping tone as each call is forwarded.

To cancel call forwarding

  1. Dial the Call Forward Cancel code #2.
    [confirmation tone]
    Your calls will ring at your own telephone again.
Call Forwarding Busy / No Answer

To forward a call when busy / no answer

  1. Dial the Call Forward code *3.
    [dial tone]
  2. Dial the extension or number where calls will be sent.
    [confirmation tone]
    Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
  3. Hang up.
    Note: If you are still by your telephone, you may hear a ring-ping tone as each call is forwarded.

To cancel call forwarding

  1. Dial the Call Forward Cancel code #2.
    [confirmation tone]
    Your calls will ring at your own telephone again.
Hold

To put a call on hold

  1. Press <R> or flash the switchhook.
    [recall dial tone]
  2. Dial the Hold code *4.
    [dial tone]
    Note: Do not hang up; however, if you do, held call sends a three-burst priority ring. Lift handset to be reconnected to held call.

To return to held call

  1. Hang up, receive a three-burst priority ring, and lift the handset.

To put the first call on hold and place the second call

  1. Press <R> or flash the switchhook.
    [recall dial tone]
  2. Dial the Hold code *4.
    [dial tone]
    The first call is put on hold.
  3. Dial the second call (or another feature).
    Note: If you hang up, the first call sends a three-burst priority ring.

To put the second call on hold and return to the first call

  1. Press <R> or flash the switchhook.
    [recall dial tone]
  2. Dial the Hold code *4.
    The second call is put on hold, and the first call is reconnected.
    Note: If you hang up, the second call sends a three-burst priority ring.

To complete the second call and return to the first call

  1. After the second call is completed, hang up, receive a three-burst priority ring, and lift the handset.
    The first call is reconnected
Send All Calls to Voicemail and Send All Calls to Cancel

Allows you to send all calls directly to voicemail without having to wait the standard 4 rings.

To send all incoming calls (except priority calls) immediately to coverage

  1. Dial the Send All Calls code *1.
    [confirmation tone]
  2. Hang up.
    Note: You may hear a ring-ping tone from your telephone as each call is sent to coverage.

To cancel Send All Calls

  1. Dial the Send All Calls Cancel code #1.
    [confirmation tone]
    Your calls will ring at your campus telephone again.
Voicemail

With the voicemail messaging system, you have the following capabilities using your telephone:

Voicemail

You can record voice messages in advance and send them to the mailboxes of other users without actually calling their telephones.

Other users also can record and send voice mail messages directly to your mailbox. When convenient, you can access your mailbox to get those messages.

Call Answering

The system answers calls when you can not. Callers may then leave messages in your "mailbox." Later, you can access your mailbox to get those messages.

Call Your Mailbox

Your mailbox stores incoming voice or fax and headers and outgoing voice. Your mailbox stores messages by their status.

For a complete user guide on using voicemail click here.

Conference Calls

(Up to 6 callers)

To add a third party to a call

  1. Press <R> or flash the switchhook.
    [recall dial tone]
    The present call is put on hold.
  2. Dial the number of the third party.
  3. You can privately discuss call with the third party at this time; if there is no answer or the line is busy, press <R> twice or flash the switchhook twice to return to the original party.
  4. Press <R> or flash the switchhook.
    All parties are now connected.
  5. Announce the call.

To drop third party

  1. Press <R> or flash the switchhook.
    You remain connected to the original party.
Caller ID Block

To block your Caller ID information from being released, dial 770 then 9 and the number that you are trying to reach.

Please note this new service has been a combined effort of the Office of the President, the University Police, and iTech in order to ensure a higher level of security for the campus community.

Automatic Callback

To automatically place another call to an extension that was busy or did not answer

  1. Press <R> or flash the switchhook during call attempt.
    [recall dial tone]
  2. Dial the Automatic Callback code *5.
    [confirmation tone]
  3. Hang up.
    You will receive a three-burst priority ring when the extension you attempted to call becomes available.
    Note: After you activate Automatic Callback, the system monitors the called extension. The extension becomes available after the called party completes a call.
  4. Lift the handset when you hear the priority ring.
    The call is automatically placed to extension, which receives regular ringing.
    Note: You can place only one Automatic Callback call at a time, and Automatic Callback is canceled after 30 minutes or if the callback call is unanswered.

To cancel an Automatic Callback request

  1. Dial the Automatic Callback Cancel code #5.
    [confirmation tone]
Call Transfer

To send the present call to another extension or outside number

  1. Press <R> or flash the switchhook.
    [recall dial tone]
    The present call is put on hold.
  2. Dial the number to which the call is to be transferred.
    [ringback tone]
  3. Remain on the line and announce the call; if the number dialed is busy or not answered, press twice or flash the switchhook twice to return to the held call.
    Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.
  4. Hang up.
    The transfer is completed.
Call Waiting

To answer a call waiting tone

  1. Complete the present call and hang up.
    Receive ringing from waiting call.
  2. Pick up and answer.

To answer a call waiting tone, putting present call on hold

  1. Press <R> or flash the switchhook.
    [recall dial tone]
    The present call is put on hold.
  2. Dial the Hold code *4.
    You are connected to the waiting call.

To return to held call

  1. Complete the present call and hang up.
    The held call sends a three-burst priority ring.
  2. Lift the handset.
    You are connected to the held call.
Redial

To automatically redial the last number you dialed

  1. Dial the Last Number Dialed code *9.
    The number is automatically redialed (up to 24 digits)
Ringing Tones

Ringing tones are produced by an incoming call.

  • 1 Ring - A call from another extension.
  • 2 Rings - A call from outside or from the operator.
  • 3 Rings - A priority call from another extension, or from an Automatic Callback call you placed.
  • Ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active
Handset Tones

Handset tones are those which you hear through the handset (receiver).

  • Busy tone - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.
  • Call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: one for an internal call, two for an outside or attendant call, and three for a priority call.
  • Call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call waiting tone.
  • Confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.
  • Coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.
  • Dial tone - A continuous tone; indicates dialing can begin.
  • Intercept/time-out tone - An alternating high and low tone; indicates a dialing error or denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
  • Recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.
  • Reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
  • Ringback tone - A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.

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Repairs / Moves / Adds / Changes

For any problems with your telephone service, please contact the iTech Help Desk.

Help Desk

Phone Number: 601.266.HELP (4357) or 6.4357

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Frequently Asked Questions

Q) Do I have phone service in my residence hall room?

(A) No. Students must contact the Help Desk to activate the service.

(Q) How do I call an Operator?

(A) For basic campus information, you can call the campus operator by dialing “0” from any campus phone. If you are calling from off campus, dial 601.266.1000. If you need to reach an external operator, you must dial 9 then "0."

(Q) How do I make calls from a campus phone?

(A) If you are calling an on campus number, all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You will have access to call locally within a 55 mile radius of Hattiesburg. To access the university online directory, click here.

(Q) How do I make long distance phone calls from a campus telephone?

(A) To place a long distance call you will need to either call collect or use a calling card.

You must first dial 9 to get off campus and then either:

  • Dial "0" to connect to an operator to place a collect call, or
  • Follow the instructions on the calling card.

(Q) Why does my phone number register on Caller ID?

(A) In order to provide E-911 information to the Emergency Management District, E-911 operators and our campus police department, the university now releases outgoing Caller ID information. This means that if you place a call from on campus to an off-campus number and the party you have reached has a Caller ID box, they will see the number from which you are calling. For directions on how to block your Caller ID please see below:

To block your Caller ID information from being released, dial 859 then 9 and the number that you are trying to reach.

(Q) What phone features do I have, and how do I use them?

(A) All residence hall room phones come with auto callback, call transfer (on campus only), call waiting, hold, voicemail, call forwarding/cancel, redial, and send all calls to voicemail. Please see the Residence Hall User Guide section above for instructions.

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Student Credit and Refund Policy

Please read your statement carefully. Billing errors should be reported immediately to our Billing Department via e-mail, itbilling@usm.edu. iTech assumes that charges are deemed correct if errors are not reported within 45-days of the date the statement was generated. NO refunds or credits will be issued for incorrect fees, which are not reported within the 45-day window allowed.

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