Online User Guide

Contents:

• Area Calling
• Automatic Callback
• Call Forwarding All Calls
• Call Forwarding Busy/No Answer Calls
• Call Pickup
• Call Waiting
• Conference calls (up to 6 callers)
• Hold
• Redial
• Send All Calls to Voicemail
• Call Transfer

Area Calling

As of July 01, 2004, area prefixes within a 55 mile radius of Hattiesburg can be dialed locally.

The call prefix can be determined as the three digit number following the area code.
Ex. 601-555-1234 “555” would be the prefix.

Check out the AT&T Real Yellow Pages Customer Guide for further details, click here.

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Automatic Callback

To automatically place another call to an extension that was busy or did not answer:

1. Press <R> or flash the switchhook during call attempt.
   [recall dial tone]
2. Dial the Automatic Callback code *5.
   [confirmation tone]
3. Hang up.
   
   You will receive a three-burst priority ring when the extension you attempted to call becomes available.
   
   Note: After you activate Automatic Callback, the system monitors the called extension. The extension becomes available after the called party completes a call.
4. Lift the handset when you hear the priority ring.
   The call is automatically placed to extension, which receives regular ringing.
   
   Note: You can place only one Automatic Callback call at a time, and Automatic Callback is canceled after 30 minutes or if the callback call is unanswered.

To cancel an Automatic Callback request

1. Dial the Automatic Callback Cancel code #5.
   [confirmation tone]

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Call Forwarding All Calls

To temporarily redirect ALL calls to an extension or outside number of your choice

1. Dial the Call Forward code *2.
   [dial tone]
2. Dial the extension or number where calls will be sent.
   [confirmation tone]
   
   Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
3. Hang up.
   
   Note: If you are still by your telephone, you may hear a ring-ping tone as each call is forwarded.

To Cancel Call Forwarding

1. Dial the Call Forward Cancel code #2.
   [confirmation tone]
   
   Your calls will ring at your own telephone again.

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Call Forwarding Busy/No Answer Calls

1. Dial the Call Forward code *3.
   [dial tone]
2. Dial the extension or number where calls will be sent.
   [confirmation tone]
   
   Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
3. Hang up.
   
   Note: If you are still by your telephone, you may hear a ring-ping tone as each call is forwarded.

To cancel Call Forwarding

1. Dial the Call Forward Cancel code #2.
   [confirmation tone]
   
   Your calls will ring at your own telephone again.

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Call Pickup

This feature is by request only. It allows you to answer another phone through your phone, if no one is available to answer.

To answer a call to a member of your pickup group when your telephone is idle

1. Dial the Call Pickup code *7.
   You are connected to a ringing call.
   
   To pick up a call while you are on another call on a digital set, simply put current call on hold, open line 2 and press *7.

To pick up a call while you are active on another call on an analog phone

1. Press <R> or flash the switchhook.
   [recall dial tone]
2. Dial the Hold code *4.
   [dial tone]
   The present call is put on hold.
3. Dial the Call Pickup code *7.
   You are connected to the call.

To return to held call

1. Complete the present call and hang up.
   The held call sends a 3-burst priority ring.
2. Lift the handset.
   You are connected to the held call.

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Call Waiting

To answer a call waiting tone

1. Complete the present call and hang up.
   Receive ringing from waiting call (1 - internal, 2 - outside, 3 - priority).
2. Pick up and answer.

To answer a call waiting tone, putting present call on hold

1. Press <R> or flash the switchhook.
   [recall dial tone]
   The present call is put on hold.
2. Dial the Hold code *4.
   You are connected to the waiting call.

To return to held call

1. Complete the present call and hang up.
   The held call sends a three-burst priority ring.
2. Lift the handset.
   You are connected to the held call.

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Conference Calls (up to 6 callers)

To add a third party to a call

1. Press <R> or flash the switchhook.
   [recall dial tone]
   The present call is put on hold.
2. 2 Dial the number of the third party.
3. 3 You can privately discuss call with the third party at this time; if there is no answer or the line is busy, press <R> twice or flash the switchhook twice to return to the original party.
4. 4 Press <R> or flash the switchhook.
   All parties are now connected.
5. 5 Announce the call.

To drop third party

1. Press <R> or flash the switchhook.
   You remain connected to the original party.

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Hold

To put a call on hold

1. Press <R> or flash the switchhook.
   [recall dial tone]
2. Dial the Hold code *4.
   [dial tone]
   
   Note: Do not hang up; however, if you do, held call sends a three-burst priority ring. Lift handset to be reconnected to held call.

To return to held call

1. Hang up, receive a three-burst priority ring, and lift the handset.

To put the first call on hold and place the second call

1. Press <R> or flash the switchhook.
   [recall dial tone]
2. Dial the Hold code *4.
   [dial tone]
   The first call is put on hold.
3. Dial the second call (or another feature).
   
   Note: If you hang up, the first call sends a three-burst priority ring.

To put the second call on hold and return to the first call

1. Press <R> or flash the switchhook.
   [recall dial tone]
2. Dial the Hold code *4.
   The second call is put on hold, and the first call is reconnected.
   
   Note: If you hang up, the second call sends a three-burst priority ring.

To complete the second call and return to the first call

1. After the second call is completed, hang up, receive a three-burst priority ring, and lift the handset.
   The first call is reconnected.

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Redial

To automatically redial the last number you dialed

1. Dial the Last Number Dialed code *9.
   The number is automatically redialed (up to 24 digits).

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Send All Calls to Voicemail

Allows you to send all calls directly to voicemail without having to wait the standard 4 rings

To send all incoming calls (except priority calls) immediately to coverage

1. Dial the Send All Calls code *1.
   [confirmation tone]
2. Hang up.
   
   Note: You may hear a ring-ping tone from your telephone as each call is sent to coverage.

To cancel Send All Calls

1. Dial the Send All Calls Cancel code #1.
   [confirmation tone]
   
   Your calls will ring at your own telephone again.

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Call Transfer

To send the present call to another extension or outside number

1. Press <R> or flash the switchhook.
   [recall dial tone]
   The present call is put on hold.
2. 2 Dial the number to which the call is to be transferred.
   [ringback tone]
3. Remain on the line and announce the call; if the number dialed is busy or not answered, press <R> twice or flash the switchhook twice to return to the held call.
   
   Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.
4. 4 Hang up.
   The transfer is completed.

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