Richard Farley, a former Marine Corps career recruitment manager,
has been named director of customer service for the Gulf Coast operations
of The University of Southern Mississippi.
can-do attitude, open-mindedness, focus and teambuilding skills
come in handy for this position," said Ken Malone, chief operating
officer of Southern Miss Gulf Coast. "Richard's been described
as 'bright, articulate, diligent, aggressive and selfless,' and
that's just the kind of person we sought to bring on board."
lead the campus' implementation efforts of a single-point customer
contact model for collecting and communicating data on customer
needs to aid in student retention. "With this new model, students
can go to one person to get all the answers they need," said
Malone. "It's a more cohesive process that benefits the needs
of each individual student."
on the Gulf Coast will now be assigned a customer service agent,
who uses information technology to get all things done for the student,
including issues with financial aid, advisement and scheduling.
"As a career recruitment manager in the Marine Corps, Richard
changed the way business was done by shifting the mind-set from
'numbers of recruits' to 'measuring activities that tied directly
to positive results,'" Malone said. "That experience will
help us in the direction we'd like to take."
has worked in Japan for the past three years as a management analyst
in a ship repair facility in Yokosuka, earned a bachelor's degree
in business administration from Temple University and a master's
degree in human resources management from Troy State University
while serving in the Marine Corps. He has more than 20 years in
human resource experience and nine in management. He also has experience
as a teacher, having taught English as a second language to Japanese