Eagle Alert: Frequently Asked Questions

What is Eagle Alert?

Eagle Alert is a mass notification system comprising e-mail, voice and text messaging that is designed to send emergency messages to the university’s students, faculty and staff in a matter of minutes. It will be used in conjunction with existing university avenues of emergency communication, including outdoor warning sirens, public address systems, news alerts to media outlets and the university’s home page.

Southern Miss students, faculty and staff have the option to participate by providing a primary mobile phone number for text messages and up to three other phone numbers for voice messages. The Eagle Alert system is provided through SchoolCast™, a product of High Ground Solutions of Birmingham, Ala.

Who can sign up to receive EAGLE ALERTS?

All Southern Miss students, faculty and staff who are currently in the university’s system with a valid campus ID are eligible to enroll in the Eagle Alert system. Those who wish to participate will need their student or employee ID number and SOAR password to log in to the registration page.

Why should I sign up for EAGLE ALERT voice and text messages?

This system will provide instantaneous information regarding situations that pose an imminent danger and that require immediate action by students, faculty and staff. Because individuals are in multiple locations, both on and off campus, at any one time, the Eagle Alert system provides the most efficient and quickest way to notify the most number of people at one time.

How does EAGLE ALERT work?

The Eagle Alert system is a Web-based product where information is maintained on a private and encrypted Web site. Participants do not need any special hardware or software to sign up or to receive messages. It is a service that can disseminate emergency messages through:

  • E-mail: An alert message will be sent to official university e-mail addresses. Participants can also specify a secondary e-mail address for receiving these alerts.
  • SMS text messages: Faculty, staff and students may choose to register one cell phone number for receiving SMS text messages through Eagle Alert
  • Voice messages: Participants may choose to register up to three additional phone numbers. Voice messages will be sent to these phone numbers.

Will I receive emergency messages if I don’t sign up with EAGLE ALERT?

If you do not sign up with Eagle Alert, you will still receive emergency messages via your official university e-mail address. However, you will not receive text or voice messages. Southern Miss strongly recommends that you provide at least one phone number for Eagle Alert to ensure that you receive important messages in a timely manner. Any contact information you provide will only be used only for emergency purposes and periodic testing.

What kind of alerts will be sent?

The Eagle Alert system will be used to only to send information about emergencies that require immediate action. Examples of alerts might include severe weather, building evacuations, an active shooter or hazardous chemical spill.

The message will provide directions about immediate actions to take and where to go for further information. The system may be used to provide additional information or an all-clear announcement. Eagle Alert also will be tested periodically. Less urgent messages will be sent using the campus e-mail system.

Can I opt out of the system after I sign up, and can I update my contact information after I have registered?

You can log into Eagle Alert at any time to update or delete your contact information. Whenever your phone number or alternate e-mail address changes, it is important that you update this information with Eagle Alert to ensure you continue to receive alerts through the system.

Are there any costs involved if I sign up for the system?

Depending on your cellular provider and plan, small charges may apply to text messages. You should check with your mobile phone provider to determine any applicable costs. 

How soon will I be able to receive emergency messages after I sign up?

You will be able to receive emergency messages within 24 hours of sign-up. The system is updated daily.

Will my contact information remain secure, and will it be used for any other purposes?

The information collected for Eagle Alert is securely maintained and will not be shared. It is only used for notification of emergencies requiring immediate action. You will not receive advertising or spam on your personal phone.

How can I recognize messages from EAGLE ALERT?

  • E-mail: sent from Eagle Alert will come from eaglealert – University of Southern Mississippi
  • SMS text messages: Text messages will begin with “Eagle Alert” and number 83960 or 878787.
  • Voice messages: The phone number you will see in your caller ID will be 601.266.4986. It is a good idea to program this number into your phone so you will immediately recognize it as an urgent call.

Can I access the system to replay my messages?

Participants can call the toll-free message replay line at 866.665.4384 and hear any alerts that have been delivered to their phone numbers that are registered in the Eagle Alert system.

Who manages EAGLE ALERT?

Eagle Alert is managed jointly through the Offices of the Vice President for Student Affairs, University Police, iTech, the Safety Department and University Communications.