Jeremy Whaley, Ph.D., CHE

Assistant Professor, Department of Nutrition and Food Systems

Consumer Motivation
Strategic Human Resources Management
Food Delivery Systems
Hotel Management
Restaurant Management
Institutionalized Food Service

Whaley, J. & O’Neill, M. (2012). To Tip or not to Tip? An exploratory study of consumer-tipping behavior—a refinement of a tipping motivations scale. Paper presented at the Seventeenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Whaley, J. & O’Neill, M. (2011). To Tip or not to Tip? An Exploratory Study of the Motivations Driving Consumer Tipping Behavior. Paper accepted for the Sixteenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. http://scholarworks.umass.edu/gradconf_hospitality/2011/Presentation/84/

Whaley, J. & O’Neill, M. (2009). What’s in a tip? An exploratory study of the motivations driving consumer tipping behavior. Paper presented at the Research Proceedings of the Southeast Council on Hotel, Restaurant, and Institutional Education(CHRIE), 13 (2), 45-49
Conference/Poster Presentations:

Whaley, J. & O’Neill, M. (2010). What’s in a tip? An exploratory study of the motivations driving consumer tipping behavior. Poster presented at International Council on Hotel, Restaurant, and Institutional Education.