Back to Basics- Verbal Judo

Back to Basics- Verbal Judo

April 20, 2017 - 12:00pm - 1:00pm
Where: 
Online via link provided to participant
Price: 
Entire Series-$100 for USM Employees (includes AOP Membership); $125 for non-USM Employees
Contact:
Jennifer Lewis jennifer.lewis@usm.edu 6012664469

You cannot be effective on the job if you are not assertive. This session will examine the three communications styles, (hostile, aggressive and passive) and why in most cases assertive communication is best. How to use assertive communication to address common challenges in interactions with customer, colleagues, and administrators also will be addressed.