Back to Basics Lunch & Learn Webinar-Session #6-Verbal JudoPresented by USM AOP (Association of Office Professionals)

Back to Basics Lunch & Learn Webinar-Session #6-Verbal JudoPresented by USM AOP (Association of Office Professionals)

April 20, 2017 - 12:00pm - 1:00pm
Where: 
Virtually-link provided
Price: 
$100.00 for USM Employees (includes AOP membership) $125 for non-USM employees
Contact:
Jennifer S. Lewis, AOP President-Elect jennifer.lewis@usm.edu 601-266-4469

Join USM AOP (Association of Office Professionals) for the Verbal Judo webinar (Thursday, April 20) 
You cannot be effective on the job if you are not assertive. This session will examine the three communications styles, (hostile, aggressive and passive) and why in most cases assertive communication is best. How to use assertive communication to address common challenges in interactions with customer, colleagues, and administrators also will be addressed.