Student Complaint Resolution

Consumer Complaints Generally

Program Integrity

  • Title 34.B.VI.668.D.§668.43 of the Federal Program Integrity rules also require institutions to provide “...its students or its prospective students with contact information for filing complaints with its accreditor and with its state approval or licensing entity and any other relevant State Official or agency that would appropriately handle a student’s complaint”.

Higher Education Opportunities Act of 2008

  • To comply with the Higher Education Opportunities Act of 2008, institutions offering education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.

Accrediting Agency

  • Additionally, USM's accrediting agency Southern Association of Colleges and Schools Commission on Colleges who accredits USM to award baccalaureate, masters, specialist, and doctorate degrees requires USM to track complaints, respond in a timely manner and offer a digital means of responding to complaints.

 


COMPLAINT RESOLUTION

The University of Southern Mississippi (USM) desires to resolve student complaints, grievances, and concerns in an expeditious, fair and amicable manner.

 Generally, a student can file a complaint by going to the Campus Action Referral and Evaluation System (CARES) page.

In the complaint section of the CARES page, the options are listed to: