Troubleshooting Online Courses

Troubleshooting Online Courses

How to Resolve Issues:

  • Specific Course Issues


FCOI (Financial Conflict of Interest Courses) Disclosure Process at USM and Financial Conflict of Interest (FCOI) Disclosure at USM-Both of these courses are created with Adobe Captivate software that may not complete due to ongoing changes in browser security settings not resolvable for all persons through coding/programming.  If you cannot get the course to close by clicking the exit button, click the browser tab to close.  Then check your MyTraining to see if the course is complete.  If the course is not complete, please contact for assistance in having your course completed.

Security Awareness and PCI Security Standards for IT and Back Office- Both courses are created using Adobe Flash.  These courses may not properly complete.  Be sure to print your certificate when you complete the course.  Then check your MyTraining to see if the course shows completed.  If it does not, please email your certificate to

  • System Requirements
  • View the Troubleshooting Guide for minimum requirements needed on the desktop or laptop used to access the course(s).
  • System Outage

  • If a message is displayed indicating that the system is down for an upgrade or maintenance, please review the message for the date when the system will be back online.
  • If you log into the system and receive an error indicating that the system is down but no message, please contact the Help Desk so that they can report the outage to our vendor.
  • Adobe Flash
If you cannot play a portion of a course or cannot click forward within a course, please review the Adobe Flash section of the Troubleshooting Guide.
  • If Adobe Flash will not install on a USM computer, please contact the Help Desk for assistance.  Please note the USM Help Desk cannot install software on personal computers.
  • If you are unable to resolve an Adobe related issue or experience any other issues that prevent you from accessing or completing a course, please review the When to Contact the Help Desk section of this page.
  •  Logging Into System
  • If you attempt to log into a course and cannot log in using your Campus ID and password, contact your direct supervisor to be sure you are listed as active in SOAR one day prior to accessing the course.   If they confirm this, please contact the Help Desk for entry of a ticket to the appropriate resource.
  • Course Content
  • Personal Computers
  • For Non-USM Computers, please try the course on another computer preferably a USM computer.  If the issue persists on the USM computer, contact the Help Desk.
  • When to Contact the Help Desk?
  • Contact the Help Desk for issues involving USM Computers by one of the following methods: