Improved CampusID Password Recovery Features

    The university is excited to announce new self-service password management options for CampusID that will allow you to easily regain access to your account in case your password is forgotten. Beginning at 4:30 p.m. on Thursday, Aug. 10, when logging into Microsoft Office 365, you will see a screen that says “Additional info required.” You may choose to use a phone response, alternate email address, or answer security questions. Simply select your preferred recovery method and follow the steps provided. Only one method is required, but you are free to set up as many as you like. 

    For further questions, please contact the iTech HelpDesk at 601.266.HELP (4357).

    University-wide Network Outage Scheduled July 13

    There will be a university-wide network outage between 10 p.m. on Thursday, July 13, and 1 a.m. on Friday, July 14. Access to internet and all services that require internet connectivity will be affected. These services include, but are not limited to, phone access, email, Blackboard, MachForm and some USM and non-USM web pages. You can go to the iTech website for an up-to-date system status. 

    If you need to address an issue prior to this outage, contact the iTech Help Desk at 601.266.HELP (4357) by 5 p.m. on Thursday, July 13.

    SOARHR and SOAR Downtime

    SOAR will be down for maintenance on Saturday, May 20, from 6 a.m. - 1 p.m. SOARHR will be down for maintenance on Sunday, May 21, from noon - 4 p.m. Users will not be able to log into these systems during the scheduled downtime.

    You can go to the iTech website for an up-to-date system status. If you need to address an issue concerning any of the outages, contact the iTech Help Desk at 601.266.HELP (4357).

    05.16.17 University-Wide Network Update

    A yearly update for wireless authentication was performed on Monday, May 15. Please be aware that updating the certificate will cause wireless clients to prompt users to accept and install the new certificate. If unable to accept the new certificate, this can be accomplished via the Configuration Assistant Tool.

    If you have questions, contact the iTech Help Desk at 601.266.HELP (4357). 

    Security Announcement: Phishing/Spam Emails


    Recently, the campus community has been receiving phishing emails. The subjects of the email may include:

    •  Important Schedule Message
    •  2017 Payroll Schedule Calendar Available
    •  This is your Email Administrator

    These are intended for MALICIOUS purposes and should not be followed. Please delete questionable emails, and DO NOT click on any links contained within. If you have clicked on a link and submitted your information, it is critical that you change your password immediately.

    Phishing is the practice of attempting to acquire sensitive information such as usernames, passwords and/or financial details by masquerading as a trustworthy entity such as the Help Desk. Phishing is typically carried out by emails requesting personal information, directing users to a false website, or via an email attachment containing a virus. See here (PDF) for phishing email examples and tips on how to identify one.

    No one from the university will ever ask you for your password! This information belongs to you and should be kept safe. For further assistance, contact the iTech Help Desk immediately at 601.266.HELP.