Announcements

    SOAR Upgrade

    SOAR will be unavailable for a major upgrade beginning on Wednesday, Nov. 15, at 5 p.m. until Monday morning, Nov. 20. Users will not be able to log into SOAR or SOAR Mobile during this time. 

    Changes you will notice in the upgraded system are:

    1. NAVIGATION: Getting around SOAR will look slightly different, but it will be an easy transition.
    2. FAVORITES: With the navigation changes, the location of your "Favorites" may have changed. For those navigations that did change, you can easily reset them in the new system.   

    Quick start tutorials are available for Students,(link is external) Faculty(link is external) and Staff(link is external).  For a complete list of tutorials on how to navigate the new system, go here.

    Before reporting any issues that you may have after SOAR is back online, please take a moment to follow these steps:

    1. Clear the cache on the machine you are using, and then restart the browser
    2. Try a different browser
    3. Ask a colleague if they are having the same issue 

    Following the above steps will help us isolate the problem, thus getting your issue resolved faster. Please note that many hours have been spent pre-testing to make the transition smoother, but there is always a risk of unforeseen issues that may result when the system is released to the university community.

    There are thousands of faculty, staff, and students who use SOAR and teams will be ready to assist and troubleshoot problems. Our response time will depend on the volume and severity of the issues reported, and it may only take a few minutes, but it may also take a couple of days, so please be patient.

    If you have a question relating to the upgrade, please email upgradehelp@usm.edu(link sends e-mail).  Requests will be completed in the order they were received. We appreciate your patience and understanding and you have our assurance that we want you back up and running smoothly as fast as possible.

    SOAR Downtime Scheduled for Nov 15. - Nov. 20

    SOAR will be down for a major upgrade beginning on Wednesday, Nov. 15, at 5 p.m., and will be down until Monday morning, Nov. 20. Users will not be able to log into SOAR or SOAR Mobile during this time. 

    There are two things to be aware of when the system is back online:

    1. NAVIGATION: The system will look slightly different, but it will be an easy transition. A link to the training documentation and dates for in-person workshops will be forthcoming. 
    2. FAVORITES: With the navigation changes, many of the "favorites" are no longer valid. For those navigations that did change, you can easily reset them in the new system.  

    If you need to address an issue concerning the system outages, contact the iTech Help Desk at 601.266.HELP (4357). If you need a question answered relating to the upgrade, please contact upgradehelp@usm.edu(link sends e-mail), or place a work order with the iTech Help Desk. You can go to the iTech website for an up-to-date system status.

    CampusID Password Recovery Features

    The university recently released new self-service password management options for CampusID that allow you to easily regain access to your account in case you are unable to log in with your credentials. If you have not yet set your security options, please do so by logging into Microsoft Office 365. From there you will see a screen that says “Additional info required.” You may choose to use a phone response, alternate email address, or answer security questions. Simply select your preferred recovery method and follow the steps provided. Only one method is required, but you are free to set up as many as you like. 

    For further questions, please contact the iTech HelpDesk at 601.266.HELP (4357).

    SOAR Downtime Scheduled for Sept. 28

    SOAR will be down for maintenance on Thursday, Sept. 28, from 9 p.m. - midnight. Users will not be able to log into SOAR during this time. If you need to address an issue concerning any of the outages, contact the iTech Help Desk at 601.266.HELP (4357).

    Invoice/Payment Themed Phishing Attack

    Multiple state agencies have reported receiving invoice/payment themed phishing emails purporting to be from other state agencies of Mississippi.  The subject of the emails have varied but most seem to indicate an issue or question about an invoice.  The body of the phishing emails informs the recipient that the sender needs an update on the status of a past due invoice.  The recipient is informed that they can get more details about the invoice by selecting the link that is provided.  If the user follows the link, a macro-enabled document is downloaded whose purpose is to download an executable from an additional website.  Analysis of the downloaded executable shows that it is the Emotet Trojan.

     

    EXAMPLE:

     

    Subject: “Invoice number 4124094 issue”

     

    Hi,

     

    I tried to call you but the number is not in service. I needed to know the payment status for the past due invoices. The details can be found below

     

    (insert link)

     

    Warmest Regards,

     

    First.Last@[agency}.ms.gov (A legitimate state employee email address is usually included here)

     

    Please do not open these emails or click on any links. If you have done so, please contact the Help Desk at 601.266.4357(HELP) as soon as possible.