CampusID FAQ's

I want to change my password, or my password has expired. What do I do?

Go to https://www.usm.edu/itech/campusid and click on “Change Password”.  You will be able to enter your old password and then choose a new password.

What are password recovery options?

These are options that you can choose to verify your identity so you can manage your password if it is forgotten.  You can set or modify these any time by going to https://www.usm.edu/itech/campusid and clicking on “Set Password Recovery Options”.  There are three different options you can choose from.  You can set a phone number to which a verification code can be sent via text or phone call.  You can set an alternate email address (something other than an @usm.edu) to receive a verification code.  You can also choose to answer 5 security questions that can be presented to you for verification.  You are only required to choose one of the three options.

What are the rules for creating a strong password?

Passwords must meet the following minimum requirements, and are enforced when they are changed or created:

  • Minimum number of characters = 8
  • Maximum number of characters = 128

The password must contain three from the following categories:

  • Minimally 1 uppercase letter (A through Z)
  • Minimally 1 lowercase letter (A through Z)
  • Minimally 1 numerical value (0 through 9)
  • Minimally 1 non-alphanumeric characters that is not a space.  
    Excluding spaces, which are not to be used, any other character can be used; examples are:  ! $ # @ % * ^ +

I have forgotten my password, what do I do? 

Go to https://www.usm.edu/itech/campusid and click on “Recover Account”.  You will then provide your user account wID@usm.edu (example: w123456@usm.edu) and proceed to the password recovery option of your choice.  Once your account has been verified, you will be able to change your password.

My account doesn't have any recovery options set up, how do I do this?

You will need to contact the iTech Help Desk.  They can set an alternate email address for your account recovery.  After 20 minutes, this option will be added to your account and you will be able to proceed through the “Recover Account” process.  After your account has been setup, you will prompted to setup or change any of the options you like.

I don't recognize the alternate email address in the password recovery options, how do I have that changed?

You will need to contact the iTech Help Desk.  They can set a new alternate email address for your account recovery.  After 20 minutes, the email address will be updated in the system and you can proceed through the “Recover Account” process.