Eagle Backup

Service Description

In The University Technology & Data Center (UTDC), we offer workstation backup, also known as "Eagle Backup," for all faculty and staff.

Eagle (Workstation) Backup Usage Policy


Services Offered

Computer/Client Eligibility

  • Computers must be property of The University of Southern Mississippi.
  • Clients (computers) must be running Microsoft Windows 7 SP1(32/64-bit), Windows 8/8.1(32/64-bit), Mac OS X 10.7 or greater, Cent OS 6.5(64-bit) or Ubuntu Linux 13.04 (64-bit).

  • Clients (computer) must be joined with the Southern Miss Active Directory, with the exception of Mac computers.
  • The maximum number of devices per person allowed to use Eagle Backup services is four (4).


Backup Schedule

The computer is backed up every 4 hours.  If a machine misses the scheduled back up by being turned off or offline, it will be backed up when the machine is turned back on or returns online.


Data Retention
If you delete a file from your desktop, you can restore it for up to 30 days before the file is no longer available.


Files Eligible for Backup

On a Windows machine, all files in the Desktop and Documents folders are backed up by default, along with all email, Microsoft Office templates, Internet Explorer favorites, and system settings. Additional folder locations can be added through the back-up client. For Mac computers, all files in the Desktop and Documents folders are backed up by default, along with all email and system settings.  Additional folder locations can be added through the backup client. For Linux computers, all files in the Desktop folder along with all email are backed up by default. Additional folder locations can be added through the backup client.


Restoring Files

Users will be able to restore a file from the workstation backup through the backup client on their computer or mobile device, through the website, or through the assistance of the Help Desk.



All active university employees are eligible.


To request service

To request Eagle Backup, please enter an iTech Help Desk Work Order.

After completing the form, you will be notified by email when your account is active. The email will have instructions for downloading the inSync software client. Do not install the software until after you have received the confirmation email.

To request changes to existing Eagle Backup Service (increase quota, decrease quota or account delete), please enter an iTech Help Desk Work Order.



Files are available 24/7, except for scheduled maintenance periods.


For problems or issues, contact

iTech Help Desk

Walk-In and Phone Hours:

Monday - Friday: 8 a.m. - 5 p.m.

Located in Cook Library 103

Phone Number: 601.266.HELP (4357)

Email: helpdesk@usm.edu

Enter a Help Desk work order.



Related Charges

Pricing Options are as follows:  

$0/mo 0-50GB

$5/mo 50-100GB

$10/mo 100-150GB

$15/mo 150GB - 200GB

$20/mo 200GB - 250GB

$25/mo > 250GB

Please note: If quota is exceeded, iTech will automatically increase the monthly charges to the next available level.  Those charges will be applied against the budget string provided. Charges are accessed by the total amount of data used over all devices, i.e., you don't get 50GB per device, you get 50GB over all your devices.


Service Owner 

Nick Williams