To place a call, pick up the handset and enter a number. Or, try one of these alternatives.
Press Redial to redial on your primary line. To redial on another line, press the line button first.
Enter a speed-dial item number and press SpeedDial. You may also have speed dials assigned to some buttons along the left side of your phone.
New calls display in these ways:
To answer the call, lift the handset. Or, press the flashing amber session button, Answer, the unlit headset button, or the speakerphone button.
If you are talking on the phone when you get another call, a message appears briefly on the phone screen. Press the flashing amber line button to switch lines and press the session button to answer the second call. The first call goes on hold automatically.
You can answer a call through an actionable incoming call alert if this feature is enabled by your administrator.
You can transfer the active call to the held call either on the same line or across lines
The conference ends when all participants hand up.
You can conference the active call with the held calls wither on the same line or across lines.
During a conference, press Show Details. To remove a participant from the conference, scroll to the participant and press Remove.
New message indicators:
Press Messages and follow the voice prompts. To check messages for a specific line, press the line button first.
Press Divert when the call is ringing, active, or on hold. Divert redirects an individual call to voicemail or to another number set up by your system administrator.
To set up forwarding on a secondary line, press the line button to select the line
and press Forward all.
To set up forwarding remotely, access your Self Care Portal.
View Call History
View Missed Calls Only
Dial Call History
The Volume bar is located to the left of the keypad.
Screen Contract (8811 only)
Where are the Line Buttons?
Line buttons are located on the left side of the phone screen. Buttons that are not assigned to phone lines can be used for speed-dials and other features. Contact your system administrator for more information.
NOTE: If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.
Where are the Session Buttons?
Session buttons are located on the right side of the phone screen.
Where are the Softkeys?
Four softkey buttons are located below the phone screen. You can press More (when available) to reveal additional softkeys.
How Do I Navigate in a List or Menu?
Press up, down, left, or right on the four-way Navigation cluster.
A scroll bar on the screen indicates your relative position within a list.
How Do I Select an Item in a List or Menu?
With the item highlighted, press Select. Or, use the keypad to enter the corresponding item number.
How Do I Exit a Menu?
To exit a menu completely, press Exit.
To go back on level in a menu, press Back
NOTE: If you press and hold Back, you exit a menu completely.
To charge your mobile phone, use the side USB port of the Cisco IP Phone 8851, or
use the side or back USB port of the Cisco IP Phone 8861.
To charge your tablet, use the back USB port of the Cisco IP Phone 8861.
If your administrator has enabled this feature, you can press the second line button to open the Bluetooth menu to pair and connect your smartphone or tablet. After your smartphone or tablet connects, its name displays on the second line label and you can use this line to manage your smartphone or tablet calls. You can also enable or disable this feature using the Hands-free 2-way audio entry in the Bluetooth menu. For more information, contact your system administrator.
How Can I Keep Track of Multiple Calls?
Line button colors indicate call states and can help you stay oriented when handling multiple calls including shared lines:
What Is the Best Way to Use My Headset?
If you use a headset to dial or answer a call, your headset is the primary audio path and a headset icon displays in the right corner of the header bar. Press Answer to automatically answer the call using the headset.