No one likes spam or junk email. The Outlook 2013 Junk Email filter doesn't stop delivery of junk email messages, but does the next best thing - it moves suspected spam to the Junk Email folder.
We recommend you regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. If you find a message that isn't junk, drag it back to the Inbox or any other folder. You can also mark the item as not junk by doing the following: Select Home > Junk > Not Junk.
By default, the Junk Email filter is turned on and the protection level is set to "No Automatic Filtering." You can make the filter more aggressive by changing the level of protection that it provides. The Junk Email filter evaluates each incoming message based on several factors. These can include the time when the message was sent and the content of the message
To change the options for the Junk Email filter, do the following: Select Home > Junk > Junk Email Options
While the Junk Email filter checks your incoming messages automatically, Junk Email filter lists let you control what is considered spam. You can add names, email addresses, and domains to these lists so the filter doesn't check messages from sources you trust, or block messages that arrive from specific email and addresses and domains you don't know or trust.
Email addresses and domain names in the Safe Senders list are never treated as junk email, regardless of the content of the message. You can add your contacts and other correspondents to this list. If you use an Office 365 account, all names and addresses in the global address list (GAL) are automatically considered safe.
Note: All voicemail to Email users, please make sure that you add the voicemail domain to your Safe Senders list so that your voicemails will be delivered to your Inbox and not to your Junk Email folder. The domain that needs to be entered is "voicemail.usm.edu."
If you belong to a mailing list or a distribution list, you can add the list sender to the Safe Recipients list. Messages sent to these email addresses or domain names are never treated as junk, regardless of the content of the message.
You can easily block messages from particular senders by adding their email addresses or domain names to the Blocked Senders list. When you add a name or an email address to this list, Outlook moves any incoming message from that source to the Junk Email folder. Messages from people or domain names that appear in this list are always classified as junk, regardless of the content of the message.
To block unwanted email messages from another country/region, you can add country/region codes to the Blocked Top-Level Domains list. For example, checking the CA (Canada), US (United States), and MX (Mexico) boxes in the list blocks messages from email addresses that end in .ca, .us, and .mx.
To block unwanted email messages that appear in another character set or alphabet, you can add encodings to the Block Encodings list.
Some users have reported that legitimate pieces of email are being delivered directly to they Junk Email folders. This is usually caused by the local client Junk Email filter (enabled by default) in email clients such as Outlook. Below are some tips about how to control your junk email.
You should check your junk email folder periodically to ensure that you are not missing valid messages. While reviewing your junk email folder, if you find a message that shouldn't have been marked as junk, you can correct it in a few different ways.
Note: If you just drag/drop the message out of the Junk Email folder, it will not train your client to allow messages from the sender in the future. Any further messages will continue to go into the Junk Email folder unless you follow the above directions.
Along the same lines of un-junking email, if you find a junk message that wound up in your inbox or any other folder, you can simply delete it or treat all future messages from the sender as junk.
Note: If you just drag/drop the message out of the inbox, it will not train your client to block messages from the sender in the future. Any further messages will continue to go into the inbox folder unless you follow the above directions.
If you find a message that shouldn't have been marked as junk, you can do one of the following options:
Along the same lines, if you find a junk message in your inbox or any other folder, you can:
Individuals in your Contacts list will skip the Junk Email filter. To allow this: