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Skype for Business - Audio Setup and Making Calls

Set Up Your Audio Calls

First things first: Set up your audio device and check the quality. You can use your computer's mic and speakers, plug in a headset.

  1. Select "Select Your Primary Device" in the lower-left corner of the main Skype for Business window.
  2. Select "Audio Device Settings."
  3. Pick your device from the Audio Device menu, and adjust the speaker and mic volume.
    Set up your audio calls

Start a Call

  1. Hover on a contact's picture until the quick menu appears.
  2. Select the "Phone" button.
    Start a call

Start a Conference Call

  1. In your Contacts list, select multiple contacts by holding the Ctrl key and selecting the names.
  2. Right-click any of the selected names, then select "Start a Conference Call."
  3. Select "Skype Call."
    Start a conference call

Answer a Call

When someone calls you, an alert pops up in the lower-right of your screen.

  • To answer the call, select anywhere on the photo area.
  • To reject the call, select "Ignore."
  • To start an instant messaging (IM) conversation with the caller instead of an audio call, select "Options," and then "Reply by IM."
  • To reject the call and other calls, until you change your status select "Options," and then "Set to Do Not Disturb."
    Answer a call

Invite More People to a Call

  1. In the Meeting pane, select Invite more people to the call, or in the Participants pane, select Invite more people to the call button.
  2. Select or multi-select (Ctrl-click) from your contacts, or type someone's name or phone number in the Search field, then select them from the results. Select "OK." Your new invitees receive a request to join your call.

Add Audio to an IM Conversation

In the conversation window, select the "Phone" button.
Add audio to an IM conversation

Use Audio Call Controls

During a call, point to the buttons to do the following:

  • To put the call on hold, select the "Hold" button.
  • To mute your audio, select the "Mic" button in the conversation window.
  • If call transferring is available for your account, select the "Transfer" button, and select the number you want.
  • To hang up, select the "Phone" button in the conversation window.
    Use audio call controls

Forward Your Phone Calls

Want your calls to go to your Voice Mail or to your cell phone or a hotel room phone?
Forward your phone calls

  1. In the lower-left of the main Skype for Business window, select the "Call Forwarding" button.
  2. Select "Forward Calls To."
  3. Select "New Number or Contact." Choose a contact, or type a number in the Forward Calls field.
    Forward calls

Turn Off Call Forwarding

Turn off call forwarding

Which Skype Should I Use?

  • Skype for Business Skype for Business is for connecting with a co-worker or business associate.
  • Skype Skype is for connecting with your grandma, or chatting with friends while gaming.

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