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Skype for Business - Contacts, Presence, and IM

Find Someone

Connect with people in your organization, or with friends who have a Skype account.

  1. Type a name in the Search box. As soon as you do, the tabs below the Search field change from this:
    Type a name in the search box
    to this:
    Search tabs changing
  2. If the person is in your organization, stay on the MY CONTACTS tab. If not, select the SKYPE DIRECTORY tab. It will narrow your search if you know their full name or Skype user name.

Add a Contact

Once you find a person, add them to your Contacts list for quick access.
Add a contact

  1. Right-click the name in the search results.
  2. Select "Add to Contact List."
  3. Pick a group to add your new contact to.

View a Contact Card

  1. Select a contact picture.
  2. Select the Contact Card button to open Contact Card.
    View a contact card

Create a Group

Set up a group for each team you work with so you quickly can see who's available, or communicate with the entire team at once.

  1. Select the "Add a Contact" button.
  2. Select "Create a New Group."
    Create a New Group
  3. Begin typing your new group name.
    New group name

Send an Instant Message

Use instant messaging (IM) to touch base with your contacts right away.

  1. In your Contacts list, point to the contact you want to IM. If you want to IM with more than one contact, hold down the "Ctrl" key and select each contact name.
    Send an instant message
  2. Select the IM button.
  3. Type your message and press the "Enter" key on your keyboard.

Need to add someone to the IM?

From the main Skype for Business window, drag a contact picture onto the IM window.Drag contact pic to IM window

Add audio, video, and share files in an IM conversation
Add audio, video, and share files in IM

Switch between conversations

If you have several conversations or meetings going on at the same time, Skype for Business displays them all in one place, so you can toggle between them.

Select a tab on the left to view an IM conversation.
Switch between conversations

Find a previous IM conversation

If you use Outlook and Exchange, Skype for Business automatically saves your IM conversation history. To view or continue a previous IM conversation or see an IM request you missed:

  1. Select the "Conversations" tab.
  2. Select the "All" or "Missed" tab. If you don't see the conversation you're looking for, select "View More in Outlook" at the bottom of the list.
  3. Double-click the conversation that you want to open.
    Find a previous IM conversation

Want to Shut Your Virtual Office Door?
How to shut your virtual office door

Presence is automatically set based on your Outlook calendar but you can change it temporarily if you want to. Presence status is a quick way for other people to see whether or not you're free to chat. Here are the presence settings you can change:
Presence description

Which Skype Should I Use?

Skype for Business Skype for Business is for connecting with a co-worker or business associate.
Skype Skype is for connecting with your grandma, or chatting with friends while gaming.

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