Policy ACAF-IT-002

Responsible University Administrator:Vice Provost for Academic Affairs
Responsible Officer:Chief Information Officer
Origination Date:N/A
Current Revision Date:02/19/13
Next Review Date:02/19/17
End of Policy Date:N/A
Policy Number:ACAF-IT-002
Status:Effective

 

CREDIT AND REFUND POLICY

PDF Version

 


Policy Statement


ITech strives to provide accurate billing for services rendered, but recognizes that errors may occur.


Reason for Policy/Purpose


This policy is required for the effective communication of university policy regarding the credit or refund of ITech billing errors. 


Who Needs to Know This Policy


All members of The University of Southern Mississippi community. 


Website Address for this Policy


www.usm.edu/institutional-policies/policy-ACAF-IT-002

 


Definitions


 

  
  
    

Policy/Procedures


Departments should carefully read their statements from IT. Billing errors should be reported immediately to the IT Billing Department via e-mail, itbilling@usm.edu. ITech assumes that charges are deemed correct if errors are not reported within 60 days of the date the statement was generated. NO refunds or credits will be issued for incorrect fees, which are not reported within the 60-day window allowed.

 


Review


The Chief Information Officer is responsible for the review of this policy every four years (or whenever circumstances require immediate review).

 


Forms/Instructions


N/A 

 


Appendices


N/A 

 


Related Information


N/A 

 


History


Amendments: Month, Day, Year – summary of changes

  1. 11/01/11: Formatted for Institutional Policies website.

02/19/13: Formatted for template. Minor editing of punctuation and usage throughout