CREDIT AND REFUND POLICY
ITech strives to provide accurate billing for services rendered, but recognizes that errors may occur.
Reason for Policy/Purpose
This policy is required for the effective communication of university policy regarding the credit or refund of ITech billing errors.
Who Needs to Know This Policy
All members of The University of Southern Mississippi community.
Website Address for this Policy
Departments should carefully read their statements from IT. Billing errors should be reported immediately to the IT Billing Department via e-mail, firstname.lastname@example.org. ITech assumes that charges are deemed correct if errors are not reported within 60 days of the date the statement was generated. NO refunds or credits will be issued for incorrect fees, which are not reported within the 60-day window allowed.
The Chief Information Officer is responsible for the review of this policy every four years (or whenever circumstances require immediate review).
Amendments: Month, Day, Year – summary of changes
02/19/13: Formatted for template. Minor editing of punctuation and usage throughout