Policy ADMA-BUS-001

Responsible University Administrator:

Vice President for Finance and Administration

Responsible Officer:Bursar, Business Services
Origination Date:N/A
Current Revision Date:02/20/13
Next Review Date:02/20/17
End of Policy Date:N/A
Policy Number:ADMA-BUS-001
Status:Effective

 

BILLING INFORMATION

PDF Version

 


Policy Statement


The Business Services Offices strives to provide accurate billing and handle concerns in a timely manner. Any student with a question about a bill must follow the procedure to have it addressed.

Reason for Policy/Purpose


This policy is required for the effective communication of university policy regarding billing information.

Who Needs to Know This Policy


All students attending The University of Southern Mississippi.

Website Address for this Policy


www.usm.edu/institutional-policies/policy-adma-bus-001

Definitions


 

  

Policy/Procedures


If a student thinks a bill is wrong or needs more information about a transaction on a bill, he or she must write the Business Services, 118 College Drive #5133, Hattiesburg, Mississippi 39406‐0000. Write as soon as possible. We must hear from students no later than 60 days after we sent the first bill on which the error or problem appeared. Students can telephone, but doing so will not preserve their rights.

 

In the letter, provide the following information:

 

     1.  Student name and Social Security or account number.

 

     2.   The dollar amount of the suspected error.

 

     3.   Describe the error and explain why there is an error.


If more information is needed, describe the item about which there is a question. We will correct the error or explain why we believe the bill was correct.

Review


The Bursar is responsible for the review of this policy every four years (or whenever circumstances require immediate review). 


Forms/Instructions


N/A 


Appendices


N/A 

 


Related Information


N/A 

 


History


Amendments: Month, Day, Year – summary of changes

 

11/01/11: Formatted for Institutional Research website.

02/20/13: Formatted for template. Minor editing of punctuation and word usage throughout.