FAQs SOAR

1. What is SOAR and why do I need to use it?
  • SOAR is Southern’s Online Accessible Records and contains all the student data that is maintained for graduate and undergraduate students. 
  • Students should regularly check their SOAR self service page for detailed information regarding the academic status, and other detailed information.
  • Some of the information currently available on SOAR includes academic courses, contact information, grades, degree progress report, financial aid, account balance, academic advisor and contact information, enrollment appointment window, transfer credit report, demographic information, etc.
2. How do I get a SOAR login and/or password?
  • When students are admitted to the University, they are given a SOAR login (w+student emplid) and a randomly-generated password.  Students are able to login into USM student information system (SOAR) and access their records at https://soar.usm.edu
  • Students need to change their password through the Campus ID Management link on the SOAR login page.
3. What if I can't find my SOAR password?
  • Students who do not know their SOAR password or have lost it may request for the password to be reset from the Help Desk.  They will ask security questions to confirm student’s identity and issue a temporary password.
4. How can I get help using SOAR?
  • Documentation (printed and online) is available for students, faculty and staff via https://soar.usm.edu.  The Tutorials link is at the top right of the SOAR welcome page
5. Can I make a payment through SOAR?
  • Students can make payment via the SOAR student center by selecting the ‘Make a Payment’ link under the Finance section
6. Can students contact their instructors via SOAR?
  • If you were just admitted the same day as attempting to login to SOAR, Self Service, you are probably not able to see anything. A nightly process has to be run to give you access to SOAR, Self Service.
7. Nothing is listed on Self Service when I log into SOAR, why?
  • If you were just admitted the same day as attempting to login to SOAR, Self Service, you are probably not able to see anything.  A nightly process has to be run to give you access to SOAR, Self Service.
8. What is the 'NEE-Must be advised' hold?
  • The ‘NEE – Must be advised’ hold is a notation of 'the student must be advised.’ Each semester students must be advised by their academic department. After the academic department of the student’s major has released the ‘NEE’ hold, students are able to pre-register for their courses.
9. What is the Planner?
  • The SOAR Planner allows students to select courses based on degree requirements and choose the term that they anticipate enrolling in the course.  Students can plan out their entire degree requirements. Completing the Planner allows the departments to analyze course needs based upon student-driven information. 
  • Students are able to register for courses for the upcoming term directly from the Planner.