iTech
Computer Support
Service Description
Provides troubleshooting and diagnosis of laptop and desktop issues associated with hardware and software failures.
Services Offered
Over the phone support for hardware and software issues, including remote assistance, by using GoToAssist. Use the following link only when directed by someone on the Help Desk staff: GoToAssist. The GoToAssist link will not work until you contact the Help Desk.
We make house calls! Our technicians will come to your office to offer assistance. Simply enter a Help Desk work order.
Eligibility
All active University employees with university-owned computers may receive computer support.
To Request Service
Requests are reported and tracked by entering a Help Desk work order.
Availability
Hours: Monday - Friday: 8 a.m. - 5 p.m.
For Problems or Issues, Contact
iTech Help Desk
Walk-In and Phone Hours:
Monday - Friday: 8 a.m. - 5 p.m.
Located in Cook Library 103
Phone Number: 601.266.HELP (4357)
Email: helpdeskFREEMississippi
For Further Information
Contact the Help Desk at 601.266.HELP (4357) or enter a Help Desk work order.
Related Charges
There are no related charges associated with university-owned computers for faculty and staff.
Service Owner
Nick Williams
