iTech
iTech
Conference Calls (Additional cost associated with this feature)
Cisco VoIP Phone Add-ons (Additional cost associated with these items)
Hunt Groups (Additional cost may be associated with this feature)
Telephone Replacement Parts (Additional cost associated with these items)
Departmental Telephone Monthly Statement
When calling an on campus number all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You will have access to call locally within the state of Mississippi. All calls outside the state are considered Long Distance.
Faculty/Staff Long Distance
iTech offers long distance for departmental business use. To get a long distance code,
you must enter an iTech work order or go to Long Distance Services Online Payments.
How to Make Long Distance Phone Calls From Campus Using Analog, Digital and/or IP Telephones
Placing a Long Distance Call from Campus
An official Southern Miss long distance code is required and calls must be dialed
as follows: Dial 9, then listen for dial tone.
Dialing International Long Distance:
To dial an international number, dial 9 for an outside line, then the international access code 011, followed by the international number.
When you hear the prompt for long distance, enter your code.
Note: The following countries are part of the North American Numbering Plan, and therefore do not require the international access code. To call, dial with 1 + area code + number.
Canada, Bahamas, Barbados, Anguilla, Antigua/Barbuda, British Virgin Islands, US Virgin Islands, Cayman Islands, Bermuda, Grenada, Turks & Caicos Islands, Montserrat, Northern Marianna Islands, Guam, American Samoa, St Maarten, St. Lucia, Puerto Rico, Dominica, St. Vincent & Grenadines, Dominican Republic, Trinidad & Tobago, St. Kitts & Nevis, Jamaica
How to Send a Long Distance Fax:
Note: Prior to leaving Southern Miss permanently or leaving for a semester, you must
pay your bill in full.
Enter an iTech work order to perform the following:
Make a Conference Call
Line relocation / moves - $30 move fee per line
Up/Downgrade a line - $30 per line
Disconnect - $0
New Installs - $30 installation fee per line
![]() IP 7945G (2 page PDF) |
Multi-line VoIP telephone with speakerphone $40 per month **Hattiesburg Campus Only |
IP 8841 (3 page PDF) |
Multi-line VoIP telephone with speakerphone Hattiesburg Campus and Gulf Coast Campus **Available in select buildings in Hattiesburg |
IP 8861 (3 page PDF) |
Premium Multi-line VoIP telephone with speakerphone Hattiesburg Campus and Gulf Coast Campus |
Analog Line |
Analog for fax $28 per month |
Note: Previous Models - No longer available for new installs
Note: All billing disputes must be filed within 60 days. (See Credit and Refund Policy)
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Plantronics Headset (available on any Cisco model)
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Key Expansion Module (only available on 8861) |
Pricing based on iTech’s discounted manufacturer cost at the time of purchase and is subject to change.
For more information or to request this service, send an email to itbillingFREEMississippi.
The self-care portal allows reconfiguration of the following settings on phones associated to them:
Speed Dials on Line Keys that are programmed as Speed Dial Buttons*
Call Forwarding to local numbers or voicemail
User’s Phone Service PIN
Do Not Disturb Settings
Access the Self Care Portal here.
*Speed Dial buttons do not show the line status of the speed dial number. Only Busy Lamp Field (BLF) Speed Dial buttons can show line status of the speed dial destination and must be configured and updated by iTech. If a Speed Dial button is configured in the Self-Care Portal, but the phone does not have any Line Keys programmed as Speed Dial buttons or the device does not have any buttons at all, the Speed Dials will not appear.
Jabber is a soft phone client that can be run on a smartphone. It allows the user to make voice and video calls using his/her university phone number from anywhere with an internet connection.
Eligibility. Users requesting this service must have a university service number in his/her name (associated to him/her).
When requesting this service, the requester must specify if the smartphone is an Apple device or Android device.
To log in to the Jabber soft phone client, use your w+emplID@video.usm.edu and CampusID password.
Cisco Jabber is not allowed for use on desktop and laptop computers to comply with RAY BAUM’s Act.
If Jabber is required for use on a call center PC, a waiver must be signed before the system can be activated. Please print and sign the Cisco Jabber Call Center Usage Waiver and email the completed document to ITBillingFREEMississippi for services.
A hunt group is a feature that allows a user to call a single number and be directed to an available agent.
Pricing for Hunt Groups:
For more information or to request this service, send an email to itbillingFREEMississippi.
iTech charges for the following replacement parts:
Pricing is based on iTech’s discounted manufacturer cost at the time of replacement and is subject to change.
For more information or to request replacement parts, send an email to itbillingFREEMississippi.
Make a Call Transfer
Place a Call on Hold
Self-Care Portal
When forwarding a phone line using the Self-Care Portal, the number must be entered exactly the way it would be dialed from the phone. Otherwise the forward calls will not go through.
When forwarding to University Numbers on the University Phone system, only the last 5 digits of the number should be entered. Phones lines can only be forwarded to Internal, Local, and Local Area Numbers (within 60 mile radius).
Set by system administrator. By default, incoming calls go to voicemail.
To dial the last number called, press the "Redial" soft key.
Monthly statement for telephone services billing to a department.
To obtain access to view a monthly statement, please send your request to itbillingFREEMississippi. Please include your employee ID number and the budget string(s) you need access to view.