Faculty and Staff Telephone Services

Placing a Call

Long Distance

Conference Calls (Additional cost associated with this feature)

Telephone Prices

Cisco VoIP Phone Add-ons (Additional cost associated with these items)

Self-Care Portal

Jabber

Hunt Groups (Additional cost may be associated with this feature)

Telephone Replacement Parts (Additional cost associated with these items)

Call Transfer

Hold

Voicemail

Call Pickup

Call Waiting

Call Forwarding - Busy

Call Forwarding - All Calls

Busy/No Answer Calls

Send All Calls to Voicemail

Last Number Dialed

Departmental Telephone Monthly Statement

Mark Unwanted Spam Calls

Credit and Refund Policy

 

Placing a Call

When calling an on campus number all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You will have access to call locally within the state of Mississippi. All calls outside the state are considered Long Distance.

Long Distance

Faculty/Staff Long Distance
iTech offers long distance for departmental business use. To get a long distance code, you must enter an iTech work order or go to Long Distance Services Online Payments.

How to Make Long Distance Phone Calls From Campus Using Analog, Digital and/or IP Telephones

Placing a Long Distance Call from Campus
An official Southern Miss long distance code is required and calls must be dialed as follows: Dial 9, then listen for dial tone.

• Dial 1 + Area Code + 7-digital telephone number + long distance code + # key (Prompt for long distance code is three short beeps)
• Telephone must be hung up for at least five seconds between all long distance calls. Otherwise, the phone line may stay open, and you will continue to be charged.

Dialing International Long Distance:

To dial an international number, dial 9 for an outside line, then the international access code 011, followed by the international number.

When you hear the prompt for long distance, enter your code.

Note: The following countries are part of the North American Numbering Plan, and therefore do not require the international access code. To call, dial with 1 + area code + number.

Canada, Bahamas, Barbados, Anguilla, Antigua/Barbuda, British Virgin Islands, US Virgin Islands, Cayman Islands, Bermuda, Grenada, Turks & Caicos Islands, Montserrat, Northern Marianna Islands, Guam, American Samoa, St Maarten, St. Lucia, Puerto Rico, Dominica, St. Vincent & Grenadines, Dominican Republic, Trinidad & Tobago, St. Kitts & Nevis, Jamaica

How to Send a Long Distance Fax:

• Dial 9+1+the full 10 digit number (including area code), press the “pause” button then enter your long distance code (LDC) + # key.

Note: Prior to leaving Southern Miss permanently or leaving for a semester, you must pay your bill in full.

Conference Calls

Enter an iTech work order to perform the following:

• Rent Conference Phone - Price for Rental - $15 per day per phone.
• Conference Call Requests - Price varies depending on number of participants and length of call.

Make a Conference Call

• IP Telephone Conference Call
  The following instructions are for making a conference call (up to 6 callers):
  1. While on a call, select the "Conference" (Confrn) soft key.
  2. Dial the participant you want to add to the conference.
  3. Once the participant answers, press "Conference" (Confrn) soft key again to add the participant to the conference.
  4. If the participant does not answer or you decide not to add the participant to the call, press "Cancel" soft key and the select the "Resume" soft key to return to the call or conference.
  5. Repeat steps 1 - 3 to add additional participants.
  6. You can review conference participants during the conference by pressing the "Conference List" (ConfList) soft key. To remove a conference participant, highlight the participant and press the "Remove" soft key.
• Analog Telephone Conference Call  
  1. Conference Calls - Up to 3 Callers
  2. To add a third party to a call, press or flash the switch hook. You will hear recall dial tone - The present call is placed on hold.
  3. Dial the number of the third party. You can privately discuss the call with the third party at this time. If there is no answer or the line is busy, press twice or flash the switch hook twice to return to the original party.
  4. Press or flash the switch hook. - All parties are now connected.
  5. Announce the call.
  6. To drop the third party, pressor flash the switch hook. You remain connected to the original party, and the third party call is dropped.

Telephone Prices

Line relocation / moves - $30 move fee per line

Up/Downgrade a line - $30 per line

Disconnect - $0

New Installs - $30 installation fee per line

Note: Previous Models - No longer available for new installs

Note: All billing disputes must be filed within 60 days. (See Credit and Refund Policy)

Cisco VoIP Phone Add-ons

Pricing based on iTech’s discounted manufacturer cost at the time of purchase and is subject to change.

For more information or to request this service, send an email to itbillingFREEMississippi.

Self-Care Portal

The self-care portal allows reconfiguration of the following settings on phones associated to them:

Speed Dials on Line Keys that are programmed as Speed Dial Buttons*
Call Forwarding to local numbers or voicemail
User’s Phone Service PIN
Do Not Disturb Settings

Access the Self Care Portal here.

*Speed Dial buttons do not show the line status of the speed dial number. Only Busy Lamp Field (BLF) Speed Dial buttons can show line status of the speed dial destination and must be configured and updated by iTech. If a Speed Dial button is configured in the Self-Care Portal, but the phone does not have any Line Keys programmed as Speed Dial buttons or the device does not have any buttons at all, the Speed Dials will not appear.

 Jabber

Jabber is a soft phone client that can be run on a smartphone. It allows the user to make voice and video calls using his/her university phone number from anywhere with an internet connection.

Eligibility. Users requesting this service must have a university service number in his/her name (associated to him/her).

When requesting this service, the requester must specify if the smartphone is an Apple device or Android device.

To log in to the Jabber soft phone client, use your w+emplID@video.usm.edu and CampusID password.

Cisco Jabber is not allowed for use on desktop and laptop computers to comply with RAY BAUM’s Act.

If Jabber is required for use on a call center PC, a waiver must be signed before the system can be activated. Please print and sign the Cisco Jabber Call Center Usage Waiver and email the completed document to ITBillingFREEMississippi for services.

Hunt Group

Call Transfer

Make a Call Transfer

• IP Telephone Call Transfer
  
  1. While on a call, select the "Transfer" softkey. The call goes on hold, and you get a dial tone.
  2. Dial the extension you want to transfer the call to.
  3. When the extension begins to ring, press the "Transfer" soft key again or hang up to complete the transfer. This is called a blind transfer.
  4. To speak to the person before transferring the call, wait until the user answers, give them a brief description of the call you are transferring and then press the "Transfer" soft key. This is called a full-consult transfer.
  5. If the transfer is unavailable, press "EndCall" soft key and the press "Resume" soft key to retrieve the call you were trying to transfer.
• Analog Telephone Call Transfer
  1. Press or flash the switch hook. [recall dial tone]
     The present call is placed on hold.
  2. Dial the number to which the call is to be transferred. [ring back tone]
  3. Remain on the line and announce the call; if the number dialed is busy or not answered, press twice or flash the switch hook twice to return to the held call.
     Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.
  4. Hang up. The transfer is completed.

Hold

Place a Call on Hold

• Hold on IP Telephone
  To place a call on hold, simply press the "Hold" soft key button on your IP phone. The call will remain on hold until you press the "Resume" soft key or the call is disconnected.
• Hold on Analog Telephone
• To place a call on hold
  1. Press or flash the switch hook. [recall dial tone]
  2. Dial the Hold code *4. [dial tone]
     Note: Do not hang up; however, if you do, held call sends a three-burst priority ring. Lift handset to be reconnected to held call.
• To return a held call
  1. Hang up, receive a three-burst priority ring, and lift the handset.
• To place the first call on hold and place the second call
  1. Press or flash the switch hook. [recall dial tone]
  2. Dial the Hold code *4. [dial tone] The first call is place on hold.
  3. Dial the second call (or another feature).
     Note: If you hang up, the first call sends a three-burst priority ring.
• To place the second call on hold and return to the first call
  1. Press or flash the switch hook. [recall dial tone]
  2. Dial the Hold code *4. The second call is place on hold, and the first call is reconnected.
     Note: If you hang up, the second call sends a three-burst priority ring.
• To complete the second call and return to the first call
• After the second call is completed, hang up, receive a three-burst priority ring, and lift the handset. The first call is reconnected.

Voicemail

• Voicemail
  You can record voice messages in advance to send to mailboxes of other users without calling their telephones. Other users can also record and send voice messages directly to your mailbox. When convenient, you can access your mailbox to get those messages.
• Call Answering
  The system answers calls when you cannot. Callers may then leave messages in your "mailbox." Later, you can access your mailbox to get those messages.
• Call Your Mailbox
  Your mailbox stores incoming voice, fax, headers and outgoing voice messages. Your mailbox stores messages by their status.
• How to Set an Out of Office Message

• Manual Dialing Instructions
  1. Dial 601 266 6002
  2. At the greeting, press the * (star) key
  3. A prompt will ask for an ID which is the 5 digit extension followed by the # (pound) key.
  4. A prompt will ask for the password. 

Call Pickup

• IP Telephone
  
  • This feature is by request only. It allows you to answer another phone through your phone, if no one is available to answer.
  • To answer a call for a member of your pickup group, when your telephone is idle, press the "PickUp" soft key.

Call Waiting

• IP Telephone
  
  • When you hear call waiting beep and see a new call on your phone, select the "Answer" soft key. Your current call will be placed on hold.

Call Forwarding - Busy

• IP Telephones
  Set by system administrator. By default it goes to voicemail.

 

Call Forwarding - All Calls

• IP Telephone
  To temporarily redirect ALL calls to an extension or local (within 60 mile radius) outside number of your choice:
  • Press the "Call Forward All" OR "Forward All" soft key [quick single beep]. The soft key is dependent on the phone model.
  • Message "Forwarded to _ _ _ _" and forwarding icon in top right corner is displayed. Note: Some telephones may have restrictions on where calls can be forwarded (see your system manager).
  
  To cancel call forwarding
  • Press the "Call Forward All" soft key [quick single beep] OR "Forward Off" soft key [no quick beep]. The soft key is dependent on the phone model.
  • Message "Forwarded to _ _ _ _" and forwarding icon in top right corner is removed. Your calls will ring at your campus telephone again.

• Self-Care Portal

  When forwarding a phone line using the Self-Care Portal, the number must be entered exactly the way it would be dialed from the phone. Otherwise the forward calls will not go through.

  When forwarding to University Numbers on the University Phone system, only the last 5 digits of the number should be entered. Phones lines can only be forwarded to Internal, Local,  and Local Area Numbers (within 60 mile radius).

Busy/No Answer Calls

Set by system administrator. By default, incoming calls go to voicemail.

 

Send All Calls to Voicemail

• IP Telephone
  Allows you to send all calls directly to voicemail.
  • Press the "Call Forward All" soft key. [quick single beep]
  • Press the message button. 
  • Message "Forwarded to voicemail" and forwarding icon in top right corner is displayed.
  
  To cancel "Send All Calls" to Voicemail
  • Press the "Call Forward All" soft key. [quick single beep]
  • Message "Forwarded to voicemail" and forwarding icon in top right corner is removed.

Last Number Dialed

To dial the last number called, press the "Redial" soft key. 

Departmental Telephone Monthly Statement

Monthly statement for telephone services billing to a department.

• View Monthly Statement (Login credentials: CampusID/Password)

To obtain access to view a monthly statement, please send your request to itbillingFREEMississippi. Please include your employee ID number and the budget string(s) you need access to view.

Mark Unwanted Spam Calls

• Mark an Unwanted Active Call: You can mark an active call as either fraudulent or as a telemarketer. This helps reduce the number of unwanted calls. The Spam call list can have up to 150 calls. You can add more than 150 calls, but they won't appear in your list.
  • Press Mark spam when you are on a call.
  • Choose a status for the phone number.
    • Potential fraud: Incoming calls from this number are declined and blocked if they call again.
    • Telemarketer: Incoming calls from this number ring through to you. But these calls have the term Telemarketer in the Incoming Call Alert and have an icon next to them in Recents.
  • Press Apply

• Mark an Unwanted Recent Call: You can mark a recent call as either a fraudulent call or as a telemarketer call. Fraudulent calls are blocked the next time they call you. Telemarketer calls ring through to you. But these calls have the term Telemarketer in the Incoming Call Alert and have an icon next to them in Recents. 

  • The Spam call list can have up to 150 calls. You can add more than 150 calls, but they won't appear in your list.

  • Press Applications

  • Choose Recents. When the phone is idle, you can also press up on the Navigation cluster to view the Recent calls list.

  • Use the Navigation cluster and select a phone number from your list of recent calls.

  • Press Mark spam.

  • Choose a flag for the phone number.

    • Potential fraud: Incoming calls from this number are blocked.

    • Telemarketer: Incoming calls from this number display the term Telemarketer in the Incoming Call Alert and have an icon next to them in Recents.

  • Press Apply.

• Remove or Edit a Marked Call: You can edit a marked call if you want to change the status. You can also remove a call from your Spam calls list so it's not screened or blocked.

  • Press Applications

  • Choose Settings > Spam call list.

  • Use the Navigation cluster to navigate and select the call.

  • Change the call status:

    • Press Unmark spam to remove a call. At the warning window, press Delete.

    • Press Edit to change a flag. Press Apply.