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Help Desk

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Service Description

Central service desk for requesting technology related assistance or information.


Services Offered

We offer troubleshooting and support on our standard hardware and software. Phone support is offered, and we can solve a large number of issues upon first contact. Issues that cannot be solved upon first contact are routed to technicians or other subject matter experts for assistance and repair.

The Help Desk provides accurate information, friendly assistance, high quality information technology and telecommunication resources to enable students, faculty and staff to use technology productively and further the university's core mission of excellence in teaching and learning.



All active university employees, currently enrolled students and affiliates are eligible.


To request service

Requests are reported and tracked by entering a Help Desk work order or by contacting the Help Desk at 601.266.HELP (4357).



Hours: Monday - Friday: 8 a.m. - 5 p.m.


For problems or issues, contact

iTech Help Desk

Walk-In and Phone Hours:

Monday - Friday: 8 a.m. - 5 p.m.

Located in Cook Library 102

Phone Number: 601.266.HELP (4357)

Email: helpdeskFREEMississippi

Enter a Help Desk work order.



For further information

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Related charges

There are no related charges for phone support for eligible customers or for office visits for faculty and staff with university-owned computers.


Service Owner

Nick Williams

Contact Us

Cook Library 102
118 College Drive #5181
Hattiesburg, MS 39406  

Hattiesburg Campus

Campus Map



Contact Us

Fleming Education Center (FEC) 310
730 East Beach Boulevard
Long Beach, MS 39560

Gulf Park Campus

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