iTech
Help Desk
Service Description
Central service desk for requesting technology related assistance or information.
Services Offered
We offer troubleshooting and support on our standard hardware and software. Phone support is offered, and we can solve a large number of issues upon first contact. Issues that cannot be solved upon first contact are routed to technicians or other subject matter experts for assistance and repair.
The Help Desk provides accurate information, friendly assistance, high quality information technology and telecommunication resources to enable students, faculty and staff to use technology productively and further the university's core mission of excellence in teaching and learning.
Eligibility
All active university employees, currently enrolled students and affiliates are eligible.
To request service
Requests are reported and tracked by entering a Help Desk work order or by contacting the Help Desk at 601.266.HELP (4357).
Availability
Hours: Monday - Friday: 8 a.m. - 5 p.m.
For problems or issues, contact
iTech Help Desk
Walk-In and Phone Hours:
Monday - Friday: 8 a.m. - 5 p.m.
Located in Cook Library 102
Phone Number: 601.266.HELP (4357)
Email: helpdeskFREEMississippi
For further information
Related charges
There are no related charges for phone support for eligible customers or for office visits for faculty and staff with university-owned computers.
Service Owner
Nick Williams
