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How To Use The Customer Web Portal for Work Orders

  1. Select Put in a Work Order from the iTech website at www.usm.edu/itech.
    View the iTech website
  2. This will take you into the Customer Self Service Portal for the Online Work Order System. In the top right corner of the page, select on Click to Login.
    Log in to self service portal
  3. Username will be w+ID# and then your CampusID Password. Then, select Sign-in.
    Sign in to the portal
  4. You will notice that you have several options:
    A) Incident Request
    B) Service Request
    C) View your Existing Tickets
    Different work order options
  5. Incident Request
    Incident Requests are requests for existing hardware, software, or other existing IT service. When you select this option, you will complete the Incident Request form.
    Enter the required information
  6. Service Request
    Service Requests are for New IT services, hardware, software, or access related request or user changes. When you select a particular Service Request, you will be able to select the corresponding form and complete the necessary information for that request.
    Service Request Options
  7. Viewing Your Existing Tickets
    When you mouse over the number, your arrow will change to a hand. Simply select that number, and you will see your Active or Recently Closed tickets. Your tickets will show up, you will be able to select them, and view what happened during the process of your work order.
    View tickets

**If you have any problems using the Customer Portal, please contact the iTech Help Desk at 601.266.HELP (4357) for assistance.**

Contact Us

iTech
103 Cook Library
118 College Drive #5181
Hattiesburg, MS 39406  

Hattiesburg Campus

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Email
helpdeskFREEMississippi

Phone
601.266.4357

Contact Us

310 Fleming Education Center (FEC)
730 East Beach Boulevard
Long Beach, MS 39560

Gulf Park Campus

Campus Map

Email
helpdeskFREEMississippi

Phone
601.266.4357