How To Use The Customer Web Portal for Work Orders

1. Select the gold button, NEED HELP, or Enter a Work Order link from the iTech website at www.usm.edu/itech.
   
2. This will take you into the Cherwell Portal for the Online Work Order System. Select the Service Catalog button to view the services offered.
   
3. View the list of services that best describes what you need assistance.
   
4. Select the most appropriate subcategory to fit your needs or SUBMIT INCIDENT.
   
5. You will be prompted to log into the Cherwell Portal to complete the Submit Incident form. Enter your CampusID credentials and select Log In.
6. Once you complete the Submit Incident form, select Submit.
   
7. View Your Open Work Orders
   To view your open work orders, log into the Cherwell Portal and either select the My Items link or the My Open Work Orders button.
8. To view more details about any work order, simply select the work order from the My Items dashboard.

**If you have any problems using the Customer Portal, please contact the iTech Help Desk at 601.266.HELP (4357) for assistance.**