|Responsible University Administrator:||Vice President for Finance and Administration|
|Responsible Officer:||Director of Student Financial Services, Business Services|
|Current Revision Date:||08/06/19|
|Next Review Date:||08/06/23|
|End of Policy Date:||N/A|
If a student thinks a bill is wrong or needs more information about a transaction on a bill, he or she must write the Business Services, 118 College Drive #5133, Hattiesburg, Mississippi 39406‐0000. Write as soon as possible. We must hear from students no later than 60 days after we sent the first bill on which the error or problem appeared. Students can telephone, but doing so will not preserve their rights.
In the letter, provide the following information:
1. Student name and account number.
2. The dollar amount of the suspected error.
3. Describe the error and explain why there is an error.
The Director of Student Financial Services is responsible for the review of this policy every four years (or whenever circumstances require immediate review).
Amendments: Month, Day, Year – summary of changes
11/01/11: Formatted for Institutional Research website.
02/20/13: Formatted for template. Minor editing of punctuation and word usage throughout.
08/06/19: Changed title of responsible officer. Removed social security from contents of letter referenced in Policy/Procedures.