iTech
Telephone Services
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Service Description
Telephone Services provides support for: telephone services, conference calling, video conference calling, long distance codes (departmental), voicemail, 1-800 numbers, off campus telephone services, and university operator.
Some important items to note:
- Telephones are purchased by and continue to remain the property of iTech.
- Telephones must be moved by an iTech technician.
- Each phone requires location specific 911 information that can only be updated by an authorized technician.
- Telephones are not interchangeable between locations.
Eligibility
All active university employees and currently enrolled students living in university residence halls are eligible.
To Request Service
For local telephone service requests such as moves, adds or changes to your existing service, or if you are having issues with your local service, please go to our Cherwell Self Service Portal and select Service Catalog > Telephony & Conferencing > Desktop Telephone.
To request to be set up as a contact in PinnWeb and/or for instructions on use, click here to send an email to IT%20Billing.
To obtain a new long distance calling code, or if you are having issues with an existing code, please go to our Cherwell Self Service Portal and select Service Catalog > Telephony and Conferencing > Long Distance Call Code.
For conference call set up and phone rental, please access our Cherwell Self Service Portal, and select Service Catalog > Conferencing.
If you are unsure of how to address your needs, click here to send an email to IT%20Billing.
Availability
Telephones on all campuses are operational 24/7.
Support is available Monday - Friday, 8:00 a.m. - 5:00 p.m.
Services may be affected by physical location.
For Problems or Issues, Contact
For Further Information
Faculty and Staff Telephone Services
Related charges
Cost is dependent upon the phone model selected and the service type needed. Costs may vary.
Long Distance Services Online Payments
Service Owner
Richard Campbell
