All services are provided by appointment only.
To schedule an appointment or obtain more information about our services, you can call, email, or complete our online inquiry. Below are instructions for each:
If you are quoted a fee that is not financially feasible for you or your family, please communicate this to the staff member you are speaking to. In select circumstances, we may be able to adjust fees for clients experience specific and significant financial hardships, as this fosters our mission to increasing access to quality mental health care in our community.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under section 2799B-3 of the Public Health Service Act (PHS Act) enacted as part of the federal No Surprises law, individuals who fall into the categories listed below must be provided with estimates of expected charges for medical items and services before the scheduled services are to be performed.
The Good Faith Estimate provided shall be for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and facility fees.
If you schedule a health care item or service at least 3 business days in advance and you wish to have a Good Faith Estimate, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling.
If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling.
You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill by calling the Patient Relations Department at 865-584-4747.
Please make sure to save a copy or picture of your Good Faith Estimate and the bill.
Visit https://www.cms.gov/nosurprises for more information about your rights under federal law, email FederalPPDRQuestions@cms.hhs.gov , or call 1-800-985-3059.
Visit https://www.midhelps.org/insurance-guide/balance-billing/ for more information about your rights under Mississippi state law.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected frombalance billing. In these cases, you s houldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in -network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
Emergency services: If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). Youcan’tbe balance billed for these emergency services.This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center: When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in -network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’tbalance bill you and may not ask you to give up your protectionsnot to be balance billed. If you get other types of services at these in-network facilities, out-of-network providers can’tbalance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-n etwo rk c are. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
If you believe you’ve been wrongly billed, you may file a complaint with the federal government at https://www.cms.gov/nosurprises/consumers or by calling 1-800-985-3059. You may also contact the applicable state enforcement authorities, including the Mississippi Insurance Department at 1-800-562-2957 or https://www.mid.ms.gov/consumers/file-complaint.aspx