Resources For Online Learners

Student Concerns

• Campus Action Referral Evaluation System (CARES)
  (raise concerns or report problems)
  • https://www.usm.edu/student-affairs/cares
• Student Complaint Form
  • https://cm.maxient.com/reportingform.php?UnivofSouthernMiss&layout_id=15
• Student Complaints, Grievances & Appeals Procedures 
  • https://www.usm.edu/student-affairs/cares#complaint
• State Authorization of Distance Education
  • SARA page
• Authorization Status
  • SARA page
• Student Complaint Resolution
  • SARA page
• NC-SARA- National Council of State Authorization and Reciprocity Agreements (SARA)
  • SARA page
• Professional Licensure
  • SARA page
• State Regulatory Boards By Profession
  • SARA page
• Licensing Boards by State
  • SARA page
• Laptop Loan Program

Admissions and Program Offerings

• University Undergraduate Admissions
  • http://www.usm.edu/admissions
• University Graduate School
  • http://www.usm.edu/graduate-school
• Online Programs
  • https://online.usm.edu
• Academic Program
  • https://www.usm.edu/undergraduate-programs/?type=academics-dropdown

Class Schedules, Calendars, and Policies

• SOAR-Southern's Online Accessible Records
  • https://soar.usm.edu
• Office of the Registrar
  • http://www.usm.edu/registrar
• Class Schedule Guide
  • https://www.usm.edu/registrar/class_schedule.php
• Drop/Add After the Deadline
  • http://www.usm.edu/sites/default/files/groups/office-registrar/images/onlinepermissiontoaddafterthedeadlinefinal.pdf
• Academic Year Calendar
  • http://www.usm.edu/registrar/calendars

Student Financial Matters

• Office of Financial Aid
  • http://www.usm.edu/financial-aid
• Business Services
  (Tuition and Fees, Financial Aid, Refunds and Withdrawal Procedures)
  • http://www.usm.edu/business-services
• State Financial Aid Programs 
  • https://www.nasfaa.org/state_financial_aid_programs

University Requirements and Policies

• Bulletin
  • http://catalog.usm.edu
• Catalog
  • https://soarmobile.usm.edu/app/catalog/listCatalog
• Proctor Exam Information
  • https://usm.edu/online-learning/proctoring.php

Academic Support Resources for Distance Learners

• Writing Center
  
  • Writing Center Appointments
    (See “Online tutoring for distance learners)
• University Libraries
  • https://libguides.lib.usm.edu/online_students 
• Bookstore
  • http://www.usm.edu/bookstore
• ID Card Distribution
  • http://www.usm.edu/image-center/student-id-card
    (See “Online Students only”)
• Speaking Center
  
  • Speaking Center Appointments
    (See “Online tutoring for distance learners”)
• Office of Student Accessibility Services
  • https://www.usm.edu/student-accessibility-services/index.php
• Student Success
  • http://www.usm.edu/success

Accessing and Using Canvas

• Quick Start Guide to Accessing Canvas
  • https://online-learning.usm.edu/wp-content/uploads/2018/05/Canvas_Quick_Guide_for_Students.pdf
• Log Into Canvas
  
  • https://usm.instructure.com
• Canvas Guides for Students
  
  • https://usm.edu/resources.php
• 24/7 Technical Support
  
  • 1 (844) 880-9815
• Login issues - iTech Help Desk (Monday - Friday, 8am - 5pm)
  
  • 601 266-HELP (4357)

Computer/Technology Help

• Helpdesk
  
  • http://www.usm.edu/itech/help-desk
• iTech
  
  • http://www.usm.edu/itech/student-hot-sheet